Insurance Equine Administrator

Salary: Starting from £26,000.00

Working hours: 35 hours per week, Monday to Friday

Duration: 12 Month fixed-term contract

Location: South Ockendon

About the role

SEIB Insurance Brokers, who are proudly part of Benefact Group, are looking for an Equine Administrator to join our South Ockendon office.

As an Equine Administrator, you will handle all communications and documentation in an efficient and accurate manner, within company guidelines. An Equine Administrator will also need to be competent in dealing with Underwriting queries.

This is a fantastic 12-month fixed-term opportunity to start your journey in the insurance industry and use your enthusiasm for all things equine to thrive in a rewarding role.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Manage Equine insurance administration, including new business, renewals, policy adjustments, and issuing accurate documentation within compliance timescales.

• Deliver excellent customer service by handling telephone calls, correspondence, client queries, and referrals promptly, professionally, and efficiently.

• Maintain accurate records and financial transactions, ensuring client monies, overdue transactions, diaries, and computer systems are kept up to date and compliant with company guidelines.

• Support business performance by working towards retention targets, identifying opportunities to promote additional products and services, and achieving agreed KPIs and quality standards.

• Maintain professional competence and teamwork through continuous professional development, working with colleagues and contributing to a positive and collaborative working environment.

What you'll need to have

• Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious

• Provide an excellent client experience by confidently building rapport and communicating effectively with customers and colleagues.

• Manage workload effectively through strong organisation, time management, and the ability to work flexibly in a team environment.

• Work confidently in a regulated and compliant environment, maintaining a client-focused approach and using IT systems effectively.

• Proven Equestrian knowledge and experience

What makes you stand out

• Insurance experience is desirable but not essential as full training will be provided.

What we offer

• 28 days annual leave plus bank holidays

• Your birthday off

• Group Personal Pension

• Bonus scheme

• A holiday buy scheme

• An array of health and wellbeing benefits, company cash plan, income protection and life assurance

• Enhanced sick pay and parental leave

• Support and funding toward study and professional qualifications

• Paid time off for volunteering

About us

South Essex Insurance Brokers (SEIB) have provided specialist cover to suit a vast array of sectors for more than 60 years, from horse insurance to private hire insurance to funeral directors insurance and more. Our reputation is crafted from significant experience and expert knowledge.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26