Insurance Sales Manager

Insurance Sales Manager

Target Salary: $75,000 + BONUS | Remote | Report to Director of Sales

Are you ready to be a part of something BIG and GROUNDBREAKING?

At Covered, we are focused on building the future of insurance. Joining Covered Insurance means stepping into a FAST-PACED, INNOVATIVE environment where you can help to REDEFINE the future of insurance. Unlike traditional firms, we leverage cutting-edge APIs, pre-built UI components, and a full-service licensed stack to create smarter, more customer-centric solutions.

Who Is Covered?

Covered, a best-in-class B2B2C embedded insurance marketplace, intends to make insurance easy to understand and painless to purchase. We believe the independent agent is increasingly important, and technology should be built to empower the agent and deliver delightful digital experiences to the customer. By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers.

About This Role

As a member of the Insurance Operations Organization, you will lead a team of Property & Casualty Insurance Sales Advisors within our sales business unit. Responsible for management and operations of a team of Property & Casualty insurance sales advisors. This is a revenue-centric, KPI-driven role focused on inbound and outbound sales lead conversions into policies and customer service. In addition, help improve the sales process for our reps, and to support growth and profitability of the core business by influencing and mentoring sales representatives. The Sales Manager will report directly to the Head of Insurance.

About You And Your Experience

• Bachelor's degree or equivalent experience required
• Incumbents must have a current state license, in Property & Casualty
• Minimum 5 years of experience as a Property & Casualty Insurance Agent
• Minimum 2 years of insurance management experience, including call center or managing a team of licensed insurance agents
• Strong knowledge of various insurance carriers and products (Direct carrier relationship experience preferred), including homeowners, auto, umbrella, and other lines
• Demonstrated sales aptitude and ability to meet sales objectives
• Tech-oriented systems proficiency utilizing Agency Management Systems
• Experience with multiple carrier systems, i.e. Travelers, Nationwide, Safeco, State Auto, Progressive, ASI, Stillwater, and Grange
• Possess effective oral and written communication skills, including group and individual presentation, and customer service skills
• Excellent organizational skills, effective time management, strong leadership, interpersonal problem solving, and analytical skills
• Business professional Spanish is a plus

Role Accountabilities Include, But Are Not Limited To:

• Drive sales team towards achieving/exceeding sales metrics.
• Develop, coach, and performance manage a sales team.
• Ensure exceptional customer satisfaction and high customer retention.
• Manage client escalations. Respond to client complaints. Research and resolve complex customer service issues.
• Facilitate an engaging environment in which agents are inspired and feel supported.
• Partner with internal departments such as the Customer Support, Training/Quality Assurance, Marketing or Product teams to drive efficiencies and improve the customer experience.
• Possess deep knowledge of insurance product offerings and value proposition.
• Support workforce management including recruiting, recommendations on hiring, scheduling, and performance evaluations.
• Enforces systems, policies, procedures, and productivity standards.
• Supports training and onboarding of new employees.
• Embrace a test and learn mentality, continuously seeking ways to improve processes and department performance.
  

You Say Benefits? We Say “ItsCovered”

• We believe in taking care of our team with a competitive benefits package that includes:

• Culture: work with passionate, innovative professionals who love what they do. Learn from the best, work with the best!

• Medical, Dental, and Vision Insurance to keep you healthy and covered.

• FSA and HSA for added financial flexibility.

• Life Insurance, AD&D, STD, and LTD to protect you and your loved ones.

• 401(k) Retirement Savings Plan to help you build a secure future.

• Casual Time Off Policy: take the time you need to recharge.

• 13 Paid Holidays per year to celebrate and relax.

Essential Role Requirements

Must be able to be perform responsibilities with or without reasonable accommodation

• Work Environment: Denver, CO HQ or Remote
• Physical Demands:
  • Must be able to sit for extended periods
  • Ability to work on the computer & use virtual communication tools
  • Effective listening & communication skills required
  • Proficient in English speaking & writing
  • Some travel may be required

Disclaimer

This job description aims to provide essential information about the scope of this position and the nature and level of work performed by individuals occupying it. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with this position.

As with everything in life, circumstances change. The tasks, accountabilities, and experience requirements may be altered, added to, removed, amended, deleted, and modified at any time by management with or without prior notice.

We are committed to maintaining a workplace free from discrimination and harassment. We expect every team member to contribute to an environment where everyone feels included and respected. We are an equal-opportunity employer and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We make reasonable accommodations for the religious practices and any mental health or physical disability needs of applicants and employees. Employment decisions, including hiring decisions, are based on performance and experience.