Intake and Communications Coordinator

JOB DUCK IS HIRING AN INTAKE AND COMMUNICATIONS COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

As an Intake and Communications Coordinator at Job Duck, you will play a key role in creating a positive and professional first impression for prospective clients. This position combines client intake, relationship building, scheduling, and multi channel communication to ensure every individual receives exceptional support throughout the onboarding journey. You will serve as a trusted point of contact, helping guide potential clients through consultations, appointments, and next steps while maintaining accurate records and seamless communication. Success in this role comes from being highly organized, proactive, empathetic, and confident in managing multiple priorities while delivering outstanding client service. If you enjoy meaningful interactions, thrive in a fast paced environment, and take pride in creating exceptional experiences, this opportunity is for you.

Schedule:

Monday to Friday from 9:00 AM to 6:00 PM PST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Partnering with leadership and client management teams to maintain an efficient intake pipeline
• Managing communications through phone, email, Instagram, and WhatsApp
• Updating intake records and documentation within LegalBridge
• Maintaining detailed and accurate client information within case management systems
• Taking accurate messages and ensuring timely follow-up
• Responding to client inquiries with professionalism and empathy
• Performing additional intake and administrative duties as assigned
• Supporting a seamless, organized, and client-centered intake experience
• Monitoring multiple communication channels throughout the day
• Assisting with outreach initiatives and re-engagement efforts
• Triaging incoming communications and routing inquiries appropriately
• Following up with prospective clients regarding retainer agreements and next steps
• Preparing and distributing retainer agreements
• Coordinating calendars and appointments for attorneys and team members
• Scheduling paid consultations, complimentary consultations, and client meetings
• Conducting intake consultations and guiding prospective clients through the onboarding process

What We’re Looking For:

• Fluent in English and Portuguese
• Excellent verbal and written communication skills
• Strong client service and customer relationship management skills
• Highly organized and detail-oriented
• Professional and polished communication style
• Strong multitasking and prioritization abilities
• Proactive and solution oriented mindset
• Empathetic and client focused approach
• Ability to work independently and as part of a team
• Excellent time management skills
• Appointment scheduling and calendar coordination
• Administrative support experience
• Client intake and onboarding experience
• Accurate data entry and record management
• Adaptability and flexibility
• Professional phone etiquette
• Accountability and follow through
• Ability to maintain confidentiality and professionalism
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.