Intake and Scheduling Specialist

JOB DUCK IS HIRING AN INTAKE AND SCHEDULING SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

At Job Duck, we are looking for a friendly and highly organized Bilingual Intake Specialist who enjoys helping people and creating positive first impressions. In this role, you will be the first point of contact for prospective clients, managing incoming calls, gathering important information, and ensuring leads are accurately documented and routed to the appropriate team. You will play a key part in keeping the intake process efficient by following up with potential clients and coordinating appointments. The ideal candidate is empathetic, attentive, and an excellent communicator in both English and Spanish, with the ability to build trust and provide exceptional service during every interaction. Based on the source document, this role supports a high volume of daily calls and requires strong attention to detail and professionalism.

Schedule:

Monday to Friday 9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Transferring qualified leads to the appropriate department, in this case, the sales team
• Qualifying leads based on internal firm criteria
• Gathering and entering all relevant lead information into the CRM
• Handling approximately 30 incoming calls per day
• Following up on potential leads from the previous day
• Adding all contacts to the CRM
• Setting up appointments for the sales team

What We’re Looking For:

• Minimum of 1 year of experience as a Intake and Scheduling Specialist
• Enthusiastic and willing to help
• Empathetic and clear in communication
• Strong command of both English and Spanish
• Knowledge of legal terminology
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.