Intake Coordinator

Job Title: Intake Coordinator Location: South Africa Job Type: Full-Time, Remote Working Hours: Weekdays: approximately 5:00 p.m. to 10:00 or 11:00 p.m. US time Weekends: flexible shifts between approximately 10:00 a.m. and 8:00 p.m. US time Salary: South African Rand (ZAR) We are looking for a compassionate and highly professional After-Hours Intake Coordinator to support a growing Applied Behavior Analysis (ABA) provider in the United States. You will be the first point of contact for parents seeking autism-related services for their children. Many of these families will be reaching out during a vulnerable or stressful time, so patience, empathy and clear communication are essential. This is a full-time, remote position covering evenings and weekends. Key Responsibilities Respond promptly to new enquiries received after hours Speak with parents seeking ABA services for their children Provide a compassionate, patient and reassuring first point of contact Gather and accurately record relevant intake information Explain the intake process clearly and professionally Follow up consistently with prospective families Help move suitable enquiries through the intake process Maintain accurate records and update the relevant systems Coordinate with the daytime intake team to ensure a smooth handover Balance responsiveness and progress with sensitivity to each family’s circumstances Has strong customer-facing, client service or intake experience Communicates clearly and confidently in English Has a clear, neutral accent and is comfortable speaking with American clients Is compassionate, patient and emotionally mature Can handle sensitive conversations with care and professionalism Is organised, reliable and consistent with follow-ups Can build trust without rushing or pressuring families Is comfortable working independently during after-hours shifts Can commit to a flexible 40-hour schedule that includes evenings and weekends Preferred Experience Healthcare administration or patient coordination Medical or behavioural health intake Social work or community services Customer service or client care Lead management in a healthcare-related environment Healthcare administration or patient coordination Medical or behavioural health intake Social work or community services Customer service or client care Lead management in a healthcare-related environment Thinking of applying? Here's the inside scoop. Let us walk you through the next steps. Step 1 – Complete Your Application Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities. Step 2 – The First Look (One-Way Video Interview) This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step! Why do we ask for a video? Because a résumé can tell us what you've done, but it can't show us you . Your video is your moment to shine, and it helps us see: How you communicate and connect with people. How you present yourself professionally. Other opportunities you might be an even better fit for (bonus surprises!). Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster. Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count! Step 3 – Let's Actually Talk A Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check. Step 4 – The Fine Print, Made Fun We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing. Step 5 – Matchmaking Time Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you. Step 6 – Showtime Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating. Step 7 – The Verdict We chase feedback the second it lands and keep you in the loop. Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.