Quality Assurance & Intake Coordinator

Job Title: Quality Assurance & Intake Coordinator Location: South Africa Job Type: Full-Time, Remote Working Hours: US Hours (9am-5pm EST) Salary: South African Rand (ZAR) We are seeking a highly detail-oriented and organised Quality Assurance & Intake Coordinator to join our team. This role combines responsibilities across both quality assurance and client intake and plays an important role in ensuring that clinical and administrative documentation is complete, accurate, compliant, and properly maintained. The successful candidate will review provider session notes and supporting documentation for completeness and insurance compliance, identify missing or inaccurate information, and follow up with clinical providers to ensure corrections are completed. The role will also support prospective families throughout the intake process, ensuring all required forms, documentation, and information are collected in a timely manner. This position requires someone who is dependable, proactive, highly organised, and comfortable managing multiple follow-ups while maintaining strict confidentiality and professionalism. Key Responsibilities Review provider session notes and clinical documentation for completeness, accuracy, and compliance with insurance requirements. Identify missing, incomplete, inconsistent, or inaccurate documentation. Follow up with BCBAs, RBTs, and other clinical providers regarding required documentation corrections. Track outstanding documentation and ensure corrections are completed within required timeframes. Assist in maintaining accurate and complete clinical and administrative records. Support quality assurance processes relating to clinical documentation and insurance compliance. Escalate documentation concerns or recurring issues to the appropriate team members when necessary. Assist prospective families throughout the intake and onboarding process. Communicate professionally and compassionately with families to explain documentation requirements and next steps. Ensure all required intake forms, records, and supporting documentation are received. Follow up with families regarding missing or incomplete documentation. Maintain accurate records of intake progress and outstanding requirements. Coordinate with internal clinical and administrative teams to ensure a smooth intake process. Provide timely updates and follow-up to ensure prospective clients move efficiently through the intake process. Maintain strict confidentiality when handling client, family, healthcare, and clinical information. Handle sensitive information in accordance with applicable privacy and confidentiality requirements. Communicate professionally and promptly with families, BCBAs, RBTs, and internal team members. Maintain organised records and ensure all documentation is accurately tracked. Manage multiple priorities and follow-ups while meeting deadlines. Proactively identify potential issues and take appropriate action to resolve or escalate them. Experience using electronic medical records (EMR) systems and/or clinical documentation platforms is preferred. Experience with ABA documentation platforms is a strong advantage. Previous experience in one or more of the following areas is preferred: ABA therapy Healthcare administration Client or patient intake Insurance documentation Medical billing Quality assurance Clinical documentation review Experience reviewing clinical or provider documentation for completeness and accuracy is an advantage. Thinking of applying? Here's the inside scoop. Let us walk you through the next steps. Step 1 – Complete Your Application Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities. Step 2 – The First Look (One-Way Video Interview) This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step! Why do we ask for a video? Because a résumé can tell us what you've done, but it can't show us you . Your video is your moment to shine, and it helps us see: How you communicate and connect with people. How you present yourself professionally. Other opportunities you might be an even better fit for (bonus surprises!). Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster. Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count! Step 3 – Let's Actually Talk A Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check. Step 4 – The Fine Print, Made Fun We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing. Step 5 – Matchmaking Time Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you. Step 6 – Showtime Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating. Step 7 – The Verdict We chase feedback the second it lands and keep you in the loop. Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.