Intake Coordinator

Job Description - Intake Coordinator (127169) Intake Coordinator Job Number: 127169 Job : Administrative/Service Primary Location : Ontario-Hamilton This position will be located at : Offsite Location Organization : Health & Safety Status : Regular Full-time Hours per week : 37.5 Number of Openings : 1 Union Code : Non Union Employees Salary : 28.7100 - 36.8100 Hourly Post Date : Sep 16, 2026, 4:00:00 AM Close Date (Period for Applying) - External : Sep 23, 2026, 3:59:00 AM Unit Summary The Ability and Attendance team within Health, Safety and Wellness at Hamilton Health Sciences is accountable for the disability management, accommodation, return to work and attendance management processes through an effective incident capture, triage and response process and for providing the supports necessary to enable reasonable and regular attendance at work by all staff. Position Summary The Intake Coordinator is responsible for the processing of sick leaves including initiating Short Term Disability (STD) claims, applications for Long Term Disability (LTD), occupational claims and applications for HOOPP free accrual. The Coordinator provides hands on, consistent support to ensure accurate and timely administration of sick leaves with necessary and accurate documentation and reporting. This includes completion of STD/LTD Employer statements, providing earnings information and eligibility information to the long term disability carrier and external insurance companies. This requires working closely with members of the HSW Ability & Attendance team, HR Shared Services, HR Services, Labour Relations, and other stakeholders as required. Schedule Work Hours Monday to Friday, Days This position is eligible for a remote work arrangement under the HHS Remote Work Policy Qualifications Community College - Disability Management or Human Resources Management 1-3 years experience in Human Resources required Experience working in a large unionized multi-site environment Strong understanding of the Employment Standards Act, a strong ability to interpret the Collective Agreement language and the ability to review and understand policies and procedures within the organization Experience in customer service role written and verbal communication skills Proficiency with MS Office and HRIS Excellent abilities in critical thinking, problem analysis, and solution development Ability to handle stressful issues and communicate with a variety of people and situations in a courteous, professional manner Ability to work with tact, diplomacy, and confidentiality Ability to work independently, organize and establish priorities and ensure project and task deadlines are met Excellent communication (verbal and written) and interpersonal skills Guidelines Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners. To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy. Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made. This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset. If this position is temporary, selection for this position will be as per the outlined Collective Agreements: Article 30 (k), CUPE Collective Agreement Article 10.7 (d), ONA Collective Agreement Article 13.01 (b) (ii), OPSEU 273 Collective Agreement Article 14.04, OPSEU 209 Collective Agreement Article 2.07 and Article 13, PIPSC RT Collective Agreement Candidate FAQ's