Help Individuals Seeking Workplace Justice Feel Heard from the Very First Call
Join The Spiggle Law Firm's Mission to Advocate for Employees
The Spiggle Law Firm is seeking a compassionate, professional, and detail-oriented Intake Specialist to serve as the first point of contact for prospective and existing clients. In this role, you'll conduct intake calls, gather important case information, and ensure every individual who reaches out to our firm feels heard, supported, and treated with professionalism and empathy.
If you're passionate about delivering exceptional customer service and thrive in a fast-paced, client-focused environment, we'd love to hear from you.
Compensation: $1000 per month
Work Environment: Fully remote
Position Type: Full-Time
The Role
As an Intake Specialist, you'll be the welcoming voice of our firm and play a critical role in helping prospective clients take the first step toward legal support. You'll conduct intake calls, gather relevant information about potential matters, answer questions, direct inquiries to the appropriate team members, and ensure every client receives a professional, compassionate, and seamless experience from the very first interaction.
Your professionalism, empathy, and attention to detail will help create a positive first impression while supporting an efficient and effective client intake process.
Key Responsibilities
- Answer incoming telephone calls in a warm, professional, and courteous manner.
- Conduct intake calls with prospective clients, gathering accurate and detailed information about their employment-related concerns.
- Conduct preliminary intake interviews to assess each prospective client's matter against the firm's intake criteria and identify matters requiring urgent attention.
- Accurately document client information, intake notes, and case details in the firm's case management and client relationship management (CRM) systems.
- Maintain strict confidentiality when handling sensitive client information and ensure all communications and records are managed with discretion and professionalism.
- Schedule consultations with attorneys and coordinate initial appointments to ensure a seamless client experience.
- Clearly explain the firm's intake process, consultation procedures, and next steps, helping prospective clients understand what to expect throughout the process.
- Provide exceptional customer service while ensuring every caller feels heard, supported, and treated with professionalism and empathy.
- Screen and route calls and inquiries to the appropriate team members.
- Accurately take and relay detailed messages.
- Provide administrative support as needed.
- Perform other duties as assigned.
The Ideal Fit
- The successful candidate is someone who:
- Enjoys helping people and delivering exceptional customer service.
- Communicates clearly, professionally, and empathetically over the phone.
- Demonstrates sound judgment when assessing prospective client matters.
- Is organized, detail-oriented, and dependable.
- Maintains the highest level of professionalism, discretion, and confidentiality when handling sensitive client information.
- Is comfortable managing client information accurately across multiple systems.
- Thrives in a fast-paced, remote work environment.
- Takes initiative and works well independently while remaining a collaborative team member.
Qualifications
- Previous experience as an Intake Specialist, receptionist, front office representative, customer service representative, or in a similar client-facing role.
- Strong computer skills and the ability to quickly learn new systems.
- Excellent telephone etiquette and verbal communication skills.
- Professional proficiency in spoken and written English.
About The Spiggle Law Firm
The Spiggle Law Firm represents clients across five states in a wide range of employment law matters. Since opening our doors in 2009, we have negotiated millions of dollars in settlements and earned a reputation as trusted advocates for employees facing discrimination, retaliation, harassment, and other workplace injustices.
As our firm continues to grow, we're looking for team members who are passionate about providing exceptional client service and supporting our mission to help employees navigate challenging workplace issues.
Learn more about us at www.spigglelaw.com.
Ready to Apply?
Please submit the following:
- A cover letter telling us what you believe makes an outstanding Intake Specialist.
- Your resume.
Send your application materials to Melissa Mashigo at [email protected].
Candidates selected to move forward in the hiring process will be invited to complete a short assessment, participate in one or more interviews, and provide professional references.
Join us in becoming a trusted first point of contact for employees seeking workplace justice.