Intake Specialist I

Summary: The Intake Specialist I is an entry-level role that serves as the initial point of contact for individuals seeking legal assistance. The Intake Specialist I supports phone and online applications from those requesting civil legal aid through 603LA and its legal partners. This position operates in a fast-paced, high-volume, team-oriented environment that often requires multitasking while maintaining close attention to detail. Key Responsibilities: Handle incoming phone calls in a call center environment. Identify the legal aspect of the caller’s inquiry. Conduct phone screening interviews and process online applications to determine eligibility for services. Input information from telephone interviews and online applications into the 603LA case management database. Request and upload client documents into the 603LA database. Create a new open client file, update, and manage existing client files. Schedule clients with 603LA advocates and attorneys. Take direction from and work closely with 603LA attorneys, paralegals, internal departments, and support staff. Examine and respond to email, fax, and voicemail inquiries. Develop and maintain knowledge of other legal resources and social service agencies to provide valuable information and referrals to 603LA callers and online inquirers. Perform other tasks and duties as assigned or required. Knowledge, Skills, and Abilities Required: A demonstrated commitment to social, economic, and racial justice. A commitment to providing high-quality legal assistance to low-income people of New Hampshire. Excellent organizational skills, with attention to detail. Ability to multitask and prioritize assignments. Effective oral communication skills, particularly telephonic communication. Ability to identify legal issues. Ability to work both independently and in collaboration with others. Strong typing and computer skills, including MS Word, Outlook, and Google applications; familiarity with online databases is helpful but not required. Fluency or proficiency in another language prevalent in 603LA’s client community is strongly preferred but not required. Qualifications & Requirements: High School diploma or GED, at least 2 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that exceed the minimum education requirements may be substituted for experience on a one-to-one basis. Maintain friendly, professional, and empathetic telephone manners to assist our callers effectively. Excellent oral and written communication skills. Excellent listening skills. Ability and willingness to collaborate cooperatively and collegially within a decentralized statewide law firm.