Intake Support Administrator

JOB DUCK IS HIRING A INTAKE SUPPORT ADMINISTRATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We are looking for a proactive and organized Intake Specialist who enjoys building positive relationships and helping clients feel supported throughout their experience. In this role, you will serve as a key point of contact, gathering important information, maintaining regular communication with clients, and ensuring records and documentation are accurate and up to date. You will play a vital part in keeping case information organized, following up on requests, and ensuring nothing falls through the cracks. This opportunity is ideal for someone who is detail-oriented, communicative, and comfortable managing multiple follow-ups while delivering excellent client service.

Schedule:

Monday to Friday from 9:00 AM to 6:00 PM EST

Your Responsibilities Will Include but Are Not Limited To:

• Collaborating with team members to ensure all requested information is gathered and properly documented
• Managing inbound and outbound calls with professionalism and efficiency
• Coordinating calendar reminders, follow-ups, and task tracking as needed
• Monitoring follow-up schedules and ensuring timely outreach to clients and third parties
• Tracking and following up on insurance and medical record requests
• Maintaining accurate records of client communications and case-related activities
• Saving and organizing client documentation within the firm’s record management system
• Preparing and sending correspondence to insurance companies regarding representation and policy information
• Following up with medical providers to ensure requested records and bills are received
• Requesting medical records and medical bills from providers
• Communicating with clients to check on their well-being and collect updates regarding medical providers and treatment status

What We’re Looking For:

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
• Advanced/native-level English skills (both written and spoken)
• Legal experience is not required.
• Experience managing client communications and follow-up processes preferred.
• Strong organizational and time management skills required.
• Ability to accurately track client interactions, next steps, and outstanding requests.
• Comfortable handling inbound and outbound calls throughout the workday.
• Experience working with digital records, documentation, and data management systems preferred.
• Calendaring and scheduling abilities
• Client service and relationship-building skills
• Ability to manage multiple priorities and follow up activities simultaneously
• Professional phone etiquette
• Self-motivated and dependable
• Detail-oriented mindset
• Strong problem-solving abilities
• Ability to work independently while following established processes
• Adaptability and willingness to learn new systems and procedures
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.