Intake Support Specialist

JOB DUCK IS HIRING AN INTAKE SUPPORT SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We are looking for a dedicated and compassionate Bilingual Intake Specialist to join Job Duck and serve as the first point of contact for prospective clients. In this role, you will create a positive experience by responding to inquiries, gathering essential information, coordinating follow ups, and ensuring every client feels supported throughout the intake process. You will play a key role in maintaining organized records, managing communications, and helping the team deliver exceptional service. The ideal candidate is highly organized, an excellent communicator, and thrives in a fast paced environment while maintaining accuracy and professionalism. If you enjoy helping people, building rapport, and contributing to an efficient client experience, this opportunity is for you

Schedule:

Monday to Friday from 8:00 AM to 5:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Serving as the first point of contact for prospective clients via phone, email, and live chat
• Responding promptly to referral emails and client inquiries
• Assisting attorneys and team members with intake-related administrative tasks
• Answering inbound calls and making outbound follow-up calls to prospective clients
• Maintaining consistent communication throughout the intake process to ensure an outstanding client experience
• Gathering and documenting all required information needed to open new client files
• Maintaining organized records within the case management system
• Ensuring all necessary information and requests are accounted for when opening new files

What We’re Looking For:

• 1-2 years of experience with intake tasks
• Strong bilingual (English/Spanish) communication, customer service, active listening, empathy, professionalism, and follow-up management skills
• Excellent organization, time management, attention to detail, critical thinking, adaptability, and ability to work independently and collaboratively
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.