Integration Specialist

Integration Specialist PayTrace - Remote PayTrace by North - Payment and ACH processing, virtual terminals, and more. The B2B payments expert transforming financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, we help B2B companies become more efficient, successful, and profitable. The Integration Specialist for PayTrace with general supervision, is responsible for ISV integrations and advanced helpdesk support. The incumbent in this role is responsible for assisting in the maintenance of ISV integration documentation and researching data flows for platform functionality. This is an ideal position for a recent IT grad looking to pursue a developer career. What you'll do: ● Advanced Helpdesk / Technical Support: Provide advanced help desk support for merchants integrated into Paytrace’s API and assist Sales and other business areas with technical support for potential merchants and strategic alliances. Provide advanced help to developers of merchant integrations. ● Technical Documentation: Assist in maintaining and updating PayTrace integration and software guides and assist in documenting PayTrace software integrations. ● Research: Research, develop and provide data flow for internal and external file formats and business requirements for requests to the IT Department, assist in design of new processes and services for viability and business requirements, develop workflows for new processes and perform technical research for IT and other areas of the business. What we need from you: Bachelor's degree in IT related field or combination of education and work experience. Strong working or educational background with programming languages/frameworks. Experience with with code-level debugging, HTML and CSS. Experience in problem analysis and resolution of software issues Intellectual curiosity, and critical thinking skills. Strong written and verbal communication skills. Ability to work well as a team member. How to stand out: Experience supporting Small and Medium-Sized businesses (SMB) and Small and Medium-Sized Enterprises (SME )preferred. Knowledge of ACH and credit card processing preferred. Salary Range: $60,000 - $72,000 Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process What we offer: We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include: Medical, Dental, & Vision Coverage Flexible Paid Time Off 401(k) + Match Education Assistance Paid Maternity & Paternity Leave Mental Health Support & Well-Being Program Company-funded Lifestyle Spending Account At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer. To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands