Integrations Specialist - Implementation

Integrations Specialist, Implementation Reports to: Director of Implementation, Training, and Support Location: Remote, U.S. Type: Full-Time | Exempt Compensation: $55,000 - $68,000 DOE Benefits: Comprehensive benefits package including generous PTO, Medical, Dental, Vision, Disability, Life, HSA/FSA accounts, and 401(k) with 4% employer match About the Company In 2025, through the addition of several new business lines, Sentact expanded to form a truly unique company with the goal of strategically addressing a critical need for healthcare organizations – specifically, offering an integrated suite of solutions to encompass patient safety, quality, experience, and regulatory readiness. From credentialing to peer review, to comprehensive rounding for safety and experience, to clinical analytics, incident reporting and a market-leading patient safety organization, Sentact’s solutions address the pressing operational and regulatory challenges facing healthcare leaders today. And our story is still being written – with the help of our customers. We will continue to evolve as we listen and respond to the needs of our customers, empowering them to reimagine the path to exceptional care. About the Role Sentact is hiring an Integrations Specialist to own the integration side of our client implementations — the person who makes sure client data flows cleanly and reliably between our platform and the systems our clients depend on. You'll be the bridge between clients, third-party vendors, client IT teams, and our internal Development group: gathering requirements, writing specifications, coordinating the build, testing with clients, monitoring logs, and troubleshooting issues from implementation through go-live and beyond. You own the coordination, testing, troubleshooting, and delivery of integrations. Reporting into our Implementation, Training, and Support organization, this role is ideal for someone who is calm under pressure and equally comfortable talking to a hospital IT team and reading through integration logs. What You’ll Do Own the integrations workstream within implementations, from requirements through testing, go-live, and post-launch support Serve as the primary liaison between clients, third-party vendors, EHR/Integration teams, client IT, and Development Document integration specifications and coordinate build work with Development (without coding it yourself) Lead integration status calls and troubleshooting sessions with technical and non-technical stakeholders Test integrations, review logs, monitor data flow, and diagnose configuration, data, vendor, or Development issues Own major integration troubleshooting after go-live to protect client trust and data reliability that are not related to code Keep integration work on schedule so it never delays the broader implementation What We’re Looking For Strong technical aptitude and troubleshooting ability, with a solid grasp of how data flows between systems Excellent communication — able to translate technical findings for engineers and hospital administrators Experience reviewing logs, gathering requirements, writing specifications, and coordinating with developers Familiarity with EHR systems, integration engines, HL7, SFTP, VPN, and HR/CMMS system feeds Ability to manage a technical workstream independently and drive it to completion Preferred Qualifications Experience with healthcare integrations and EHR platforms (Epic, Cerner) HL7 troubleshooting or tooling (e.g., HL7 Soup), integration engines, or logging tools (e.g., Kibana) Background in technical support, SaaS implementation, or client IT coordination Experience working with third-party vendors and Development teams Note: This is not a development or engineering role Why Sentact Own a critical, high-visibility part of every client launch Specialized, in-demand healthcare integrations role with real ownership Remote-first team solving meaningful problems for hospitals and health systems *We are unable to employ applicants located in the State of Hawaii at this time Sentact provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender, gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.