Interim Back Office Specialist – Customer Service & Order Management

Responsibilities / Tasks

For our office in Granollers, we are looking for an Interim Back Office Specialist to support customer service, order management and administrative operations, ensuring an efficient order-to-cash process and an excellent customer experience.

Key Responsibilities

• Act as the first point of contact for customers via phone and email, managing inquiries and coordinating with internal departments when required.
• Prepare and manage customer quotations and follow up on commercial offers.
• Process customer purchase orders, create sales orders and coordinate product availability and delivery.
• Monitor order fulfillment in collaboration with Supply Chain and Logistics teams.
• Register and coordinate service requests, assigning technicians according to availability and geographical area.
• Manage service invoicing, including proforma and final invoices, credit notes and related documentation.
• Administer maintenance contracts, ensuring accurate system updates, intervention tracking and billing activities.
• Resolve incidents arising throughout the order-to-cash process.
• Coordinate travel arrangements for field service technicians and other employees.
• Ensure accurate administrative documentation and data management.

Your Profile / Qualifications

• Studies in Administration & Finance
• Minimum 2 years of experience in a Back Office, Order Management or Customer Service role.
• Strong administrative and organizational skills.
• Experience working in a project-based environment is a plus.
• Native-level Spanish and advanced English. Portuguese is an advantage.
• Excellent communication and stakeholder management skills.
• Strong customer orientation and problem-solving mindset.
• Ability to manage multiple priorities and work effectively across departments.
• Results-oriented and proactive approach.

We offer:

• Please note: This is an interim role.
• Attractive compensation package aligned with experience and responsibilities.
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote).
• 23 days of vacation per year.
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally.
• The opportunity to join a company recognized as a Top Employer 2026.

Did we spark your interest?
Then please click apply above to access our guided application process.

About Us

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.