Intermodal Support Specialist

About Us Based in Canada but serving clients throughout North America, Virtual Professional is not a post-pandemic organization. Established in 2008, our core belief in the transformative power of remote work has been the driving force behind our mission. Virtual Professional has evolved into a dynamic platform, attracting attention for our innovative model. We are dedicated to being the bridge between the remote job needs of North American companies and the top-tier Latin American professionals. Our commitment extends to ensuring the financial stability of our Virtual Professional Partners (VPPs) and creating optimal conditions for them to deliver exceptional services. For our client companies, we offer a seamless recruitment process, providing access to a pool of skilled professionals that drives profitability and business growth. Job Description This is a remote position. This is a remote position - Intermodal Support Specialist - Day Shift As an Intermodal Support Specialist, you will play a crucial role in ensuring operating efficiency at the load level for all intermodal freight within your book. You will be a key liaison between carriers, internal branch staff and Intermodal Acct Managers. Professionalism, positive attitude, and exceptional communication is key. Requirements A Day in the life of an Intermodal Support Specialist includes the following: · Full tracking support of drayage and containers en route on rail · Retrieve and file relevant load paperwork – BOL/POD/Customs documents, etc. · Assist with creation and maintenance of load tracking reports provided to internal staff. · Communicate any load delay and/or service disruption immediately to Intermodal Acct Manager. · Proactively identify potential operational disruptions before they occur. · Assist Intermodal Account Manager with load tender creation and rail billing when requested. · Provide written Spanish -English translations to Intermodal Account Manager when requested. Benefits 100% remote Schedule: Day Shift - Monday - Friday 7:00 AM - 4:00 PM EST This it's a Bilingüal Position 40 hours per week We provide the equipment