Intern, Customer Care

ABOUT US As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do. Learn more about Teleport here: https://www.teleport.it/ ALLOWANCE : RM 1000.00 A DAY IN A LIFE At Teleport, we’re building toward IPO — and that means doing the boring things well . Execution, discipline, and follow-through matter as much as big ideas. Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes. How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success. Most of your time will be spent driving impact through: Assist the Customer Care team in responding to customer queries professionally and in a timely manner. Support the team in communicating solutions and updates to merchants, agents, and consumers. Assist in routing escalations to the appropriate internal teams or communication channels. Support daily customer service operations, including ticket monitoring, follow-ups, and documentation. Participate in training and development activities to improve product knowledge, communication skills, and customer service understanding. Assist with basic reporting, case tracking, and administrative tasks related to customer care operations. Ensure proper follow-up is done to support smooth customer experience and operational efficiency.