Intern - Instructional Design & Learning Operations

Instructional Design & Learning Operations Intern Position Summary The Instructional Design & Learning Operations Intern will support the development and delivery of internal functional training. This role focuses on instructional design, learning project coordination, and light LMS administration. The intern will partner with Epicor Learning & HR t eam members, and business stakeholders to help create engaging learning experience , organize training projects, publish content, and track learner participation. Key Responsibilities Assist functional SMEs in designing and developing internal training materials, including job aids, quick reference guides, eLearning content, presentations, and knowledge checks. Support project management for training initiatives by tracking timelines, deliverables, reviews, and launch readiness. Collaborate with subject matter experts to gather content, clarify learning objectives , and ensure training accuracy. Publish, test, and maintain courses in the LMS, including basic course setup, learner assignments, and completion tracking. Support quality assurance by reviewing learning content for clarity, consistency, accuracy, and learner experience. Collect learner feedback and assist with basic reporting to identify improvement opportunities. Help organize learning assets, documentation, and standard templates. Knowledge, Skills & Abilities Interest in instructional design, learning technology, corporate training, or talent development. Strong written and verbal communication skills . Strong organization, attention to detail, and ability to manage multiple priorities. Ability to collaborate with cross-functional teams and subject matter experts. Comfort learning new technology platforms and tools. Familiarity with PowerPoint, Articulate, Camtasia , Docebo , or similar tools is a plus. Qualifications Currently pursuing a degree in Instructional Design, Education, Learning Technologies, Human Resources, Communications, Business, Psychology, or a related field. Experience creating presentations, training materials, digital content, or school project portfolios preferred. Prior LMS or eLearning experience helpful but not required . About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners . Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Zeba Bahzad Khazi