International Assignment Consultant

JOB TITLE: International Assignment Consultant (IAC) LOCATION: Singapore REPORTS TO: Client Services Manager PRIMARY FUNCTION: The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources (language and cross-cultural); coordinating the shipment of household goods, destination services and expense management. MAJOR DUTIES AND RESPONSIBILITIES: Provides single point of coordination for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family. Deliver Cartus’ core products and services (consulting, cross cultural, language, moving services, etc.) to assigned customers according to prescribed Cartus’ standards. Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer. Compile data and/or coordinate the compilation of data from internal Cartus departments to ensure the accuracy and timeliness of client reporting. Research foreign country specific information to assist clients in the development of new and existing international policies and compensation programs. Maintain and enhance relationships with Cartus’ internal departments and external suppliers/partners in regards to meeting and exceeding clients’ needs. Participate in special projects as needed, including client presentations, client/supplier training, trade conferences, etc. Maintain compliance with Cartus’ corporate policies, programs, and standards. Promote Cartus and partnership services to generate increased revenue. Recognize cross selling opportunities of Cartus’ products and services to assign clients to generate increased revenue. Any other duties as assigned by the Management. CRITICAL DIMENSIONS: Clear and concise written and verbal communication skills Superior customer service skills Good planning & organization Detail oriented; ability to multi-task Team player Technical/professional knowledge Able to [learn to] deliver all Global Services products Cultural sensitivity Innovative and resourceful Good presentation skills Good interpersonal skills EDUCATION/EXPERIENCE REQUIREMENTS: Bachelor’s degree or equivalent. 2-5 years’ related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry. Bilingual and/or expatriate experience a plus.