International Customer Success Manager – European Markets (M/F/D)

International Customer Success Manager – European Markets (M/F/D) Infopro Digital, a B2B group specialising in information and technology, is currently looking for a International Customer Success Manager to strengthen the Companeo, Lda team based in Lisbon. Companeo is a key player in B2B lead generation. Since the start of its international expansion in 2005, we have established a presence in several countries. Joining us means becoming part of a fast-growing department in a dynamic and collaborative environment. Join Infopro Digital and become a key player in our team! With exciting career opportunities around the world, Infopro Digital opens up a vast universe of professional challenges. Joining our group means diving into the heart of stimulating collaborations within multidisciplinary teams. The challenge ahead: As CSM, you will be the main point of contact for a portfolio of international clients, responsible for developing long-term client relationships, identifying opportunities for account growth and helping clients get the most value from Companeo's lead generation solutions. The role may also include targeted business development activities. Your responsibilities: Client & Account Management Manage a portfolio of International B2B clients as their main day-to-day contact, from onboarding through ongoing development and renewal. Organise regular client follow-ups and business reviews to discuss performance, challenges and opportunities. Proactively identify potential risks to client satisfaction, campaign performance or retention, handle client requests, complaints and operational questions. Commercial Management • Monitor lead volumes, quality, conversion-related client feedback and other relevant campaign KPIs. • Discuss and negotiate contract terms, volumes, budgets and pricing with clients within agreed commercial frameworks. • Prepare and present performance updates, recommendations and commercial proposals. • Identify opportunities for upselling, cross-selling and expanding existing accounts into additional products, categories or markets. Internal Coordination & Problem Solving • Coordinate with internal teams, including Finance, Quality, IT, Legal and DPO, to resolve client-related issues, from lead quality and invoicing to technical integrations and contractual or regulatory requirements. • Share client feedback and market insights with internal teams to help improve Companeo's products, processes and market strategy. Key competencies • Customer relationship management: You know how to build trust, understand client needs and maintain productive long-term relationships. • Negotiation and commercial mindset: You are comfortable defending a commercial position while discussing budgets, pricing, volumes, performance and business opportunities with clients. • Communication: You communicate clearly and professionally with colleagues and clients, both verbally by phone and video call and in writing. • Analytical skills: You are comfortable working with numbers, KPIs and performance data and can turn data into practical recommendations. • Proactive problem solving: You proactively identify issues, investigate their root causes and coordinate with the right people to find solutions. • Organisation and prioritisation: You can manage a portfolio of clients and multiple ongoing topics without losing track of deadlines or follow-ups. • Adaptability: You enjoy working in an international environment where priorities, markets and client needs can vary. About you: • Previous experience in Customer Success, Account Management, Key Account Management, B2B Sales or a similar client-facing commercial role is preferred. • Experience in lead generation, digital marketing, advertising, SaaS, marketplaces or another B2B environment would be an advantage, but is not essential. • Spanish or Portuguese or Italian or French –native: mandatory. • English – fluent, both written and spoken: mandatory. • Other languages are welcome. Are you a passionate professional looking for new opportunities? Don't wait any longer and join the Infopro Digital community of professionals! The benefits you can expect: • A hybrid working model with a certain level of flexibility around where and how you work. • A competitive fixed salary combined with a scalable performance-based bonus • A fast-paced international environment with clear opportunities to develop your skills and progress within the organisation • The opportunity to work with clients and colleagues across multiple European markets, giving you exposure to different industries, business cultures and commercial environments • 6-month onboarding with a colleague currently on the role, personal on-the-job coaching Our foundations and values: At Infopro Digital, we are guided by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, seeking meaningful impact and a culture of collaboration. By joining us, you become part of a dynamic community that embraces these values every day, shaping the future with passion and commitment. Diversity is one of our core values. We believe that our teams, drawn from all walks of life and with different backgrounds and experiences, are one of the key drivers of our success. The group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide a fair working environment to promote the well-being of our teams. Who are we? Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in five key economic sectors: construction and the public sector, automotive, industry, risk & insurance, and distribution. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.