International Support Lead

Overview

GovCIO is currently hiring for a International Support Lead for our newly awarded TSA Focus contract.Leads IT support operations for TSA's International Locations, ensuring system uptime and operational readiness. Supervises engineers and coordinates incident resolution. Implements IT process improvements and standard operating procedures. Coordinates all International support across the globe in close collaboration with the DPM Global Operations Manager. This position will be fully remote

Responsibilities

• Basic Qualifications

  • 8 years experience in managing, directing, and leading IT Field Services in an International setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
  • Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations
  Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Qualifications

Required Education and Experience

• High School Degree with 12+ yrs experience
• Clearance Level:Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Preferred Skills and Experience

• Requires a broad base of technical knowledge and demonstrated organizational and leadership skills.

Posted Salary Range

USD $165,000.00 - USD $180,000.00 /Yr.