We invite you to full employment of active, friendly, and effective candidates for the position of client support manager!
This job is for those confident in responsibility and ready to show results.
If You Have:
– Customer support experience from 1 year
– understanding of the VOIP, reading PCAP dumps;
– knowledge of the principles of SIP and VOIP protocols;
– fluent in Ukrainian;
– English proficiency at A2-B1 level;
– ability to competently and concisely present information both in writing and orally;
– sociability, punctuality, attentiveness;
– desire and readiness to study
Will be a plus – experience in a similar field from 1 year and knowledge of network technology.
Your Responsibilities Will Be:
– Techno support in the connection of essential services and additional services to new and existing customers of the company;
– Consultation of clients for setting services and VOIP equipment; services for corporate customers;
– Processing of technical applications in the escape system related to the performance of VOIP services and services;
– Developing infrastructure and new VOIP services for corporate clients.
– Administering Linux systems (routing voice and internet traffic, firewall settings, and constructing VPN tunnels).
– System documentation.
– Prompt reporting
VACOTEL provides our clients with modern corporate telecommunication solutions and systems. We offer voice channels, SMS newspapers, and cloud ATE services for call centers and corporate customers.
We Offer:
– fast adaptation in the company, product training
– Support from the team on any question in the course of work
– a clear and transparent motivation system
– the possibility of career growth, the constant review of wages
– Work format: at the office, partially Remote. The test period is working with the office. Laptop for work we can give out.
– All the necessary tools for cooperation (access to ATE, CRM)
– Annual paid leave. Additional/festive weekends (after the martial law and victory of Ukraine)
A Job Description
Areas of Responsibility:
– Promote, sell and buy Voip routes and help our customer improve its market positioning in the international wholesale and retail markets.
– Develop and enhance your customer portfolio by bringing on board retail clients, mobile operators, call centers, and other customers and suppliers to add value to company’s customer portfolio and growth.
– Raising company awareness via industry forums/chats activity & participation in conferences (both local and international).
– Manage all end-to-end activities with your customer base, including interconnection projects, contract negotiations, and other related operational activities.
– Daily monitoring and performance optimization of dedicated pool of accounts: checking stats, control on traffic quality, confirming bumps or decreases in rates, scaling of profitable campaigns, adding and testing new sources.
– Responsible for overall customer profitability for your respective portfolio.
– Accountable for all customer related matters including financial, technical, and administrative matters (with the support of other departments in the company).
Will be a plus – knowledge of others foreign languages will be a benefit.
Qualifications:
– Working experience in the telecommunication company from 1 year.
– University degree in business, marketing, economics or similar domains.
– Proven track record in sales and negotiations with strong customer relationships.
– Strong analytical and interpersonal skills.
– Analytical skills and ability to find growing points.
– Good written and verbal communication skills in English
– Successful experience in working at other carrier wholesale operators.
– Participation in events/conferences.
VACOTEL family is looking for talented, self-sufficient, enthusiastic and motivated to work, innovative experienced professionals to join us as an International Voice Account Manager with heart-deep commitment to success and to be a part of the team in a leading company within the telecommunication sector.
For Our Part, We Offer The Most Comfortable Conditions:
– Possibility to speak up and implement new ideas, develop new markets and try new approaches
– Open, honest, reliable, and friendly team members
– Office in Kyiv or possible Chisinau
– Flexible working hours, the ability to work remotely
– KPI oriented reward system (not limited upper bound)
– Personal growth & sales training
– Fast career growth
– Free tea, coffee, fresh fruit and cookies =)
– Friday Fiesta (pizza for everyone each Friday)
Areas Of Responsibility:
– Promote, sell and buy SMS A2P routes and help our customer improve its market positioning in the international wholesale A2P market.
– Develop and enhance your customer portfolio by bringing on board aggregators, Mobile operators, Digital Service Providers, and other customers and suppliers to add value to companys customer portfolio and growth.
– Manage all end-to-end activities with your customer base, including interconnection projects, contract negotiations, and other related operational activities.
– Responsible for overall customer profitability for your respective portfolio.
– Accountable for all customer related matters including financial, technical, and administrative matters (with the support of other departments in the company).
Will be a plus – knowledge of others foreign languages will be a benefit.
Qualifications:
– Experience in international wholesale SMS A2P.
– University degree in business, marketing, economics or similar domains.
– Proven track record in sales and negotiations with strong customer relationships.
– Strong analytical and interpersonal skills.
– Good written and verbal communication skills in English
– Successful experience in working at other carrier wholesale operators or SMS A2P aggregators.
VACOTEL family is looking for talented, passionate, innovative, results-oriented experienced professionals to join us as an International SMS A2P Account Manager with heart-deep commitment to success to be a part of our team and to participate on the challenging project.
For Our Part, We Offer The Most Comfortable Conditions:
– Friendly team and new comfortable office (Shulyavskaya metro station)
– Flexible working hours, the ability to work remotely
– Salary 800 USD (rate) + 10% (from inbound and outbound traffic). Final salary will be decided after the interview
– Personal growth & sales training
– Fast career growth
– Free tea, coffee, fresh fruit and cookies =)
– FridayFiesta (pizza for everyone each Friday)