Interpreter Operations & Scheduling Intern

SignWow is a Deaf-led accessibility technology company dedicated to bridging communication gaps between Deaf, Hard of Hearing, and hearing communities. Our mission is to bridge communication gaps and expand access, inclusion, and advocacy across the United States by delivering exceptional remote and on-demand sign language interpreting, Deaf-led ASL immersion, and protection and advocacy services powered by modern AI-enabled technology. Our vision is a future where Deaf, Hard of Hearing, and hearing individuals communicate effortlessly through inclusive sign language services, next-generation platforms, and a nationwide ecosystem that supports accessibility in workplaces, healthcare, education, government, and communities. SignWow provides communication solutions including Video Remote Interpreting (VRI), interpreting services, accessibility technology platforms, community training, and advocacy programs designed to improve communication access across the United States. Job Title: Interpreter Operations & Scheduling Intern Location: Remote/ Hybrid Hours: Flexible (Part or Full Time available) Duration: Flexible (10-12 weeks approx) Reports to: Chief Advocacy Officer Closing Date: 30th June We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible . Role Overview The Interpreter Operations & Scheduling Intern will support the Interpreter Services team in coordinating interpreter scheduling, service operations, and workforce logistics for SignWow’s communication access services. This role provides hands-on experience in operations management, interpreter scheduling systems, accessibility service delivery, and real-time communication support within the accessibility technology industry. The intern will work closely with interpreter operations leaders to help ensure efficient service coordination for VRI, VRS, captioning, and scheduled interpreting services. Key Responsibilities Interpreter Scheduling & Coordination Assist with scheduling interpreters for: Video Remote Interpreting (VRI) Video Relay Service (VRS) Captioning services Scheduled interpreting assignments Help confirm interpreter availability and service coverage Support coordination for urgent or last-minute interpreting requests Operations Support Assist with daily interpreter operations and scheduling workflows Monitor service requests and interpreter coverage to ensure timely assignments Support interpreter shift coordination and scheduling updates Help maintain operational documentation and scheduling records Interpreter Workforce Support Assist with interpreter communication related to assignments and scheduling updates Help track interpreter availability and scheduling preferences Support interpreter onboarding logistics and scheduling system updates Systems & Process Improvement Assist with updating scheduling platforms and operations dashboards Support tracking of service metrics such as: Interpreter utilization Request fulfillment time Service coverage Help identify opportunities to improve scheduling efficiency and service workflows Learning Opportunities Interns will gain experience in Interpreter service operations management Accessibility technology platforms Workforce scheduling and logistics Real-time communication services for Deaf and Hard of Hearing communities Operational coordination in a technology-driven environment Accessibility service compliance and best practices Skills & Experienc e Required - Essent ial Currently pursuing or recently completed a degree in: Business Administration Operations Management Communications Public Administration Management Or related field Strong organizational and time management skills Strong attention to detail Ability to manage multiple priorities in a fast-paced environment Strong communication and coordination skils Skills & Experienc e Required - Desirable Knowledge of the Deaf and Hard of Hearing community Interest in accessibility technology or communication access services Basic familiarity of American Sign Language (ASL) Experience with scheduling tools, operations coordination or administrative systems What We Offer Hands-on experience in the accessibility technology and interpreting services industry Exposure to VRI, VRS, captioning and interpreting service operations Mentorship from experienced operations and interpreter services leaders Opportunity to contribute to mission-driven accessibility services Potential pathway to future roles in: Interpreter Operations Scheduling Management Accessibility Services Operations Leadership Diversity and Inclusion Statement SignWow is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. If you require adjustments to the application or interview process, please let us know — we’re keen to support you. To arrange an informal chat about this role please contact careers@signwow.com