Inventory Planner

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary

Builds and maintains customer relationships to educate and drive awareness of PartsEye supply chain solution. Provides onboarding support to new customers and introduces best practices to drive customer engagement and product utilization, thereby selling more parts and maintaining an optimal inventory. Responsible for achieving targeted levels of customer utilization of PartsEye to ensure customer satisfaction. Supports key customers to exceed customer expectations and drive high levels of engagement.

Key Responsibilities

1. Establishes desired outcomes, creating short term and long-term goals to drive product adoption. Provides meaningful data to coach dealers on performance and provides feedback to achieve goals and improve time to value.

2. Collaborates with other Inventory Planning Department personnel in analyzing the performance, utilization, and ordering patterns by individual dealer customers in using OEC’s parts inventory management solution, PartsEye, and assists in developing a plan for improving a customer’s performance and/or utilization.

3. Uses quantitative skills to analyze data pertaining to customer inventories.

4. Achieves targeted levels of customer utilization of OEC supply chain solutions to ensure customer satisfaction.

5. Responds promptly to incoming requests from customers for product information and support; resolves client issues via phone and e-mail. Utilizes available opportunities to provide influential information that could result in additional product sales or upgrades.

6. Utilizes business intelligence tools and reporting to track usage activities; recognizes trends and makes consultative recommendations to the customer.

7. Establishes an understanding of the technical aspects regarding OEC supply chain solutions.

8. Utilizes Microsoft Dynamics CRM to capture all customer interactions and maintains valid customer account information to help drive performance; engages with KnowledgeBase, providing reliability information of the solution.

9. Establishes high level relationships with dealer management and department champions; drives customer engagement and improves overall inventory efficiency.

10. Works with Inventory Consultants to prioritize workload and leverage CRM to manage activities to ensure appropriate and timely communication and engagement with customers.

Education

A High School diploma/GED is required.

Experience

At least 2 years of prior experience in a customer service or telephone/counter service or sales capacity, or past experience in either an inside or outside business-to-business customer success role, producing quantifiable results through outbound phone contact on a regular basis. Candidates with inventory management experience highly desired.

Must also be able to demonstrate the following skills and abilities:

· Strong organizational and time management skills

· Excellent phone skills (will regularly be handling both inbound and outbound calls with customers)

· Microsoft Office Suite experience and familiarity working with PowerPoint, Excel, Word, Outlook, Dynamics CRM and Teams

· Inventory strategies and experience working with Dealership Management Systems (DMS) would be extremely helpful

Travel

· Occasional travel for this position is required and anticipated to be up to 10% of work time.

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.