IT Administrator

We are looking for an IT Administrator / IT Service Desk Specialist who will provide first-level technical support for our employees, ensure smooth IT operations, and maintain a high level of user satisfaction across the organization. The role combines hands-on infrastructure support with service desk responsibilities. Key Responsibilities Act as the single point of contact (SPOC) for all IT-related issues in office Receive, log, and manage service requests via a ticketing system (e.g., Jira) Escalate complex issues to higher-level support when necessary Ensure compliance with SLA requirements Process and validate user access requests Prepare and provide equipment to new employees Collect and manage equipment from offboarded employees Maintain accurate asset inventory (hardware & software) Perform diagnostics and minor repairs of office equipment Configure and maintain Mac and Windows devices Install, configure, and troubleshoot software applications Support Google Workspace and other enterprise tools Maintain IT security measures (antivirus, firewalls, etc.) Document support activities, processes, and procedures Skills, Knowledge and Expertise Minimum 3 years of experience in IT support / service desk Experience working with access requests and user provisioning processes Technical Skills Strong knowledge of: Windows and macOS Basic networking (TCP/IP, routing, switching) Experience with: Ticketing systems (e.g., Jira) Remote support tools (e.g., Chrome Remote Desktop) MDM systems (JAMF, ZOHO) Google Workspace Understanding of: Access management processes and request validation Basic knowledge of Linux OS Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti is a plus) Strong problem-solving and troubleshooting skills Excellent verbal communication skills in English Customer-oriented mindset with a focus on service quality Ability to work independently and prioritize tasks Nice to have: TCP/IP stack, including various components such as IP addressing, routing, transport layer protocols (TCP and UDP), and application layer protocols (HTTP, SMTP, FTP, etc.) Ethernet protocol and its various standards Static and dynamic routing protocols Network-level security protocols Firewalls and security policies Conditions & Benefits Stable salary, official employment Health insurance Access to professional counseling services including psychological, financial, and legal support. Discount club membership Diverse internal training programs Partially or fully paid additional training courses All necessary work equipment