IT Analyst II

The IT Analyst II provides dedicated, white-glove technical support to diamond and platinum care users. This role is responsible for delivering exceptional customer service, resolving technology issues with urgency and professionalism, and ensuring a seamless technology experience for their customers. The analyst serves as a trusted advisor, proactively managing support needs while maintaining the highest levels of confidentiality, discretion, and customer satisfaction. KEY RESPONSIBLITIES Executive/VIP Support Provide personalized, high-touch technical support for executives, senior leaders, and key stakeholders. Serve as the primary point of contact for executive technology issues, requests, and escalations. Deliver rapid diagnosis and resolution of hardware, software, network, mobile device, and collaboration platform issues. Coordinate and facilitate executive onboarding, office moves, travel support, and technology setup. Technical Support & Troubleshooting Support Windows and macOS devices, mobile devices, peripherals, and conferencing technologies. Troubleshoot issues related to Microsoft 365, Teams, Outlook, SharePoint, OneDrive, and related enterprise applications. Provide support for conference rooms, executive presentations, virtual meetings, and special events. Perform advanced troubleshooting and coordinate with technical teams when escalation is required. Customer Experience Deliver exceptional customer service with a focus on responsiveness, professionalism, and communication. Maintain regular communication with customers throughout the lifecycle of support requests. Develop trusted relationships with executive stakeholders and their administrative assistants. Proactively identify opportunities to improve executive technology experiences. Incident & Service Management Manage incidents and service requests through established ITSM processes. Ensure timely documentation, tracking, and resolution of support tickets. Monitor and prioritize executive-related escalations to meet service level expectations. Create and maintain knowledge articles and support documentation. Security & Compliance Adhere to all company security, privacy, and compliance policies. Handle sensitive and confidential information with discretion. Support endpoint security, software updates, and compliance initiatives for executive devices. Promote cybersecurity awareness and best practices among executive customers. MUST HAVE Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience. 3–5+ years of IT support, executive support, service desk, or desktop support experience. Experience supporting senior executives, VIP customers, or leadership teams. 3 years or more experience in: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows 11 and macOS Mobile device management (iOS and Android) Collaboration and conferencing technologies IT service management platforms (e.g., ServiceNow) WE VALUE ITIL Foundation certification. Microsoft 365 certifications. Experience supporting hybrid work environments. Knowledge of endpoint management solutions such as Microsoft Intune. Experience in enterprise-level IT operations and support. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: August 21, 2026. ABOUT HONEYWELL TECHNOLOGIES Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more THE BUSINESS UNIT The Corporate Strategic Business Group (CORP SBG) at Honeywell is a division focused on corporate-level functions and initiatives that support the overall operations and strategy of the company. It is responsible for overseeing areas such as finance, legal, human resources, communications, and corporate governance, working closely with other business units and SBGs to ensure alignment and coordination across the organization. The CORP SBG plays a crucial role in the overall strategic direction and management of Honeywell's corporate functions and operations, supporting the company's business objectives.