IT Associate

About Us Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey. Job Description Position Summary: Gigmile is looking for an IT Associate to support the business in relation to infrastructure repairs, IT update, maintenance and servicing. Responsibilities: Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat. Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions. Install and configure computer systems, software applications, and hardware components, ensuring they work correctly. Create, modify, and deactivate user accounts and permissions, managing access to systems and resources. Ensure that software and applications are up to date with the latest patches and security updates. Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components. Assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure. Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss. Implement security protocols, enforce company security policies, and respond to security incidents. Offer training and guidance to users on software applications and best practices to enhance their technical skills. Interact with external vendors to resolve technical issues and coordinate warranty and service repairs. Stay informed about relevant IT laws and regulations, ensuring the organization's IT practices adhere to legal requirements. Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations. Continuously monitor systems, network performance, and resource utilization, and generate reports for analysis. Assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support. Requirements ​ Requirements: A bachelor's degree or HND in Computer Science, Information Technology, or a related field is preferred. Minimum of 3 years of professional work experience in IT support roles Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques. Strong interpersonal and communication skills are essential, as IT Support personnel frequently interact with end-users. Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently and provide effective solutions. Meticulous attention to detail is crucial for documenting issues, solutions, and maintaining organized records. Team Player Knowledge of IT Policies and Procedures Hardware and Software Knowledge Problem Analysis Remote Support Maintaining a high level of professionalism and integrity Benefits Why You Should Join Us: You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa. You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward. You would work alongside passionate, talented colleagues who share your commitment to excellence. You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers. You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities