IT Business Analyst & Platform Admin

Organisation/Department

We are looking for a proactive, hybrid IT Business Analyst & Platform Admin with strong architectural understanding, who will take end-to-end ownership of global IT solutions and SaaS platform operations.

This role focuses on bridging the gap between global business users and technical delivery teams by uncovering real business needs, configuring key platforms and ensuring seamless integration across complex IT landscapes.

Job description

• Proactive Analysis & Design: Actively engage with business users (primarily in the US and Denmark) to understand their processes and real needs. Translate these concepts into clear solution designs and hand them over to the technical Delivery team.
• Testing & Quality Assurance: Plan and execute functional and integration testing. Collaborate with Super Users and log feedback to ensure the solution meets business value.
• Go-Live Support & Training: Ensure smooth system handovers by conducting go-live training sessions for users and providing "hyper-care" business support post-launch.
• Platform Administration: Handle daily administrative and operational tasks (such as user generation, access and permissions management) on platforms like Fresh Service and DocuSign.
• Stakeholder Collaboration: Act as the key liaison between internal business users, external vendors, and the technical development team.

Requirements

• Experience: 3+ years of Business Analyst experience, specifically working within an IT team environment (not purely business-side).
• Technical Aptitude: You do not need to be a developer, but the ability to read code or understand technical architecture is a huge plus.
• Platform Knowledge: Experience with Salesforce is highly advantageous (upcoming projects include Experience and Marketing Cloud), but not mandatory if you can quickly grasp complex systems.
• Mindset: Highly proactive, solution-oriented, with a strong PM-like attitude. You act as a knowledge broker to resolve blockers.
• Communication: Fluent in English with excellent interpersonal skills to manage global stakeholders.
• Education: A university degree is preferred, but relevant experience is more important

Benefits

• Hybrid or fully remote (depending on location)
• Global role with minimal time-zone flexibility
• Travel: Willingness to travel up to 20% (destinations may include Denmark, Northern Italy, and Germany)