IT Dispatcher/Service Coordinator

Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time. Location: While this is a fully remote position, we are looking for someone local in the Detroit Metro area. Proactive Technology Is Different: Monthly check-ins Fun, team-based approach Constantly learning We are Nuts about IT