IT Expert – Process Management / IT Supply Chain & Logistics

NAXCON GmbH, headquartered in Weil am Rhein with additional offices, including Stuttgart, is one of Germany's leading engineering and IT service providers.

Our experts possess extensive expertise in software and hardware development, modern electronics, and cutting-edge technologies such as Artificial Intelligence (AI).

In addition to delivering high-quality engineering solutions for our customers, we are passionate about driving our own innovation projects as well as research and development activities. Renowned companies from a wide range of industries place their trust in our expertise, reflecting the outstanding knowledge, professionalism, and commitment of our engineers.

Position: IT Expert – Process Management / IT Supply Chain & Logistics

Location: Munich, Germany

Type: Full-time/60% Remote

Project Overview

We are seeking an experienced IT Process Management Expert to support the development, documentation, implementation, and continuous optimization of business and IT service processes within a complex hardware supply chain management and logistics environment.

The role focuses on standardized IT hardware logistics processes, including hardware demand management, rollout, relocation, rollback, inventory controlling, and the coordination of logistics service providers.

The successful candidate will contribute to process governance, ensure compliance with established quality and process management standards, and support the integration of logistics processes across business units and technical systems.

Tasks and Responsibilities

• Support service stakeholders in process development, service optimization, process methodologies, and continuous improvement initiatives.
• Identify, analyze, and define service-specific use cases and translate them into standardized business processes.
• Prepare process use cases for review and approval using ARIS.
• Develop, review, maintain, and update process documentation in accordance with central process management and quality assurance requirements.
• Regularly assess existing process documentation for accuracy, completeness, and compliance with applicable standards.
• Coordinate necessary updates to process specifications, procedural documents, and process governance guidelines.
• Analyze process interfaces and dependencies between different IT services and business functions.
• Collaborate with interdisciplinary teams to ensure consistent and efficient implementation of business processes.
• Support the implementation and continuous improvement of governance standards for IT hardware supply chain management and logistics.
• Participate in process governance meetings and Process Councils.
• Contribute to the optimization of hardware lifecycle processes, including procurement requirements, inventory management, logistics coordination, and service delivery.
• Identify opportunities to improve process efficiency, transparency, standardization, and service quality.

Requirements

Education and Qualifications

• Completed university degree in Information Technology, Business Informatics, Business Administration, Process Management, Supply Chain Management, or a related field.
• Alternatively, completed vocational training with relevant technical expertise and appropriate professional experience.
• German language proficiency: C1 level (CEFR).
• English language proficiency: B1 level (CEFR).
• Strong understanding of business process development, process documentation, and process governance principles.

Professional Experience

• At least 3 years of professional experience in process development and process documentation. Applicants with relevant vocational training rather than a degree must demonstrate correspondingly longer experience.
• Experience in business process modeling, analysis, optimization, and standardization.
• Ideally, practical experience using ARIS for business process modeling, documentation, and approval workflows.
• Good understanding of IT service structures and service delivery processes.
• Ideally, knowledge of IT Service Management (ITSM) processes and methodologies.
• Knowledge of Supply Chain Management and logistics processes related to IT hardware.
• Understanding of IT hardware lifecycle processes, including demand management, rollout, relocation, rollback, warehousing, inventory management, and logistics service coordination.
• Experience analyzing interfaces and dependencies between business processes, IT services, and operational systems.
• Familiarity with process governance, quality assurance, compliance requirements, and continuous process improvement.
• Ability to develop and maintain structured process documentation and operational guidelines.
• Experience collaborating with cross-functional teams and coordinating process-related activities with different stakeholders.

Soft Skills

• Strong teamwork and cross-functional collaboration skills.
• Excellent communication skills, with the ability to present complex processes clearly and effectively.
• Strong quality awareness and commitment to continuous improvement.
• Analytical thinking and structured problem-solving abilities.
• Independent, organized, and solution-oriented working style.
• High attention to detail and documentation accuracy.
• Ability to identify process inefficiencies and develop practical improvement measures.
• Strong stakeholder coordination and interpersonal skills.
• Reliability, accountability, and a proactive approach to achieving project objectives.

Additional Requirements

• Willingness to travel up to 10% of working time.
• Availability for hybrid work, with approximately 60% remote working.
• Compliance with applicable security-related requirements and restrictions.
• Candidate profiles must include nationality information where required for the applicable security review.
• Security-related restrictions must be considered during candidate eligibility assessment, even where formal security clearance is not required.

Required Documentation

• CV demonstrating relevant qualifications and professional experience.
• Proof of completed university education or vocational training.
• Evidence of at least 3 years of relevant experience in process development and documentation, or correspondingly longer experience where applicable.
• Evidence of German C1 and English B1 proficiency through appropriate certificates or educational records, unless the language is the candidate's native language.
• Relevant certificates, employment references, or equivalent evidence supporting the required professional qualifications.
• Self-declaration confirming willingness to travel.

What we offer:

• International Working Environment: Join a diverse and multicultural team where people from different backgrounds and cultures collaborate to achieve outstanding results.
• German Language Development: Whether you are a beginner or an advanced speaker, we provide a supportive environment to help you improve your German language skills.
• Dedicated Point of Contact: You will have a personal contact within the company who will support and guide you throughout your employment.
• Professional Growth: Our engineers have the opportunity to work on exciting projects across different industries, continuously expanding their expertise and developing new skills.
• Regular Team Events: We organize regular company events to strengthen team spirit, encourage collaboration, and create a positive working atmosphere.
• Competitive Compensation: We value our employees and offer an attractive compensation package that reflects your qualifications, experience, and performance.