IT Help Desk Technician

Salary Range: $52,000.00 To $55,000.00 Annually Northstar Fertility Partners (www.nsfertility.com) is an industry leader in fertility services, specializing in surrogacy, egg donation, and family building through a constellation of expert-led companies. We have helped bring over 11.500 babies into the world through our services. We are looking for a talented and motivated Designer to join our team. In this role, you will support a wide range of creative and digital projects — from designing and building paid media landing pages in Wix, to producing digital ad creative, updating web pages and marketing collateral, and creating Figma mockups. If you have a strong eye for design, a passion for craft, and thrive in a fast-moving environment, this role would be a great fit for you. Northstar Fertility Partners is hiring an IT HELP DESK TECHNICIAN . The successful candidate should have excellent communication and interpersonal skills, the ability to multitask, be a critical thinker, and have strong problem -solving skills. What you’ll do : Serve as point or contact with employees who need technical assistance via the Teams, Email, or Phone Provide technical support to employees by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance Provide answers to employees by identifying problems, researching answers, and guiding employees through corrective steps, and training if required Maintain SLA’s to ensure you are addressing needs in a timely manner Provide information and research new IT products and services Track problems and their resolution via the IT Ticketing System Provide feedback on processes and make recommendations on areas to the IT Director Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting Collaborate with HR and Leadership on onboarding and off boarding employees What you’ll need to succeed : High School Diploma or equivalent Minimum of 1-2 years working experience as an IT Help Desk Technician or System Admin Must have or is in the process of completing the Microsoft 365 Fundamentals Certification (MS-900). Experience administering Microsoft 365 required Familiarity with Help Desk Systems Prior experience on supporting cloud applications Knowledge of Computer hardware and repairs desired Basic knowledge mobile devices desired Excellent communication and interpersonal skills Ability to communicate effectively with all levels in the organization Provide feedback on processes and make recommendations on areas to the Head of Information Technology What are the benefits: A competitive health plan that includes health, dental and vision  401(k) with company match “Take What You Need” PTO Tuition Assistance Paid Holidays LTD/STD/Life Insurance Wellness Programs The ability to work hybrid or remote based on location   And much more! North Star and its companies are an equal opportunity employer. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status.