IT Helpdesk Engineer (Bilingual)

Job Posting

Bilingual IT Helpdesk Engineer

Location

Tokyo, Japan

Remote work available depending on the project.

Salary

JPY 4,000,000 - 5,000,000 per year

• 3-month probation period (same salary and benefits)
  
  

About The Role

We are looking for a Bilingual IT Helpdesk Engineer to provide technical support for end users in a professional IT environment. This position is ideal for candidates with experience in IT support who are looking to grow their careers in Japan while working in an international environment.

Responsibilities

• Provide onsite and remote IT support for hardware and software issues.
• Respond to helpdesk tickets and user inquiries.
• Troubleshoot PCs, laptops, peripherals, and network connectivity.
• Support both Japanese-speaking and English-speaking users.
• Escalate unresolved technical issues to appropriate teams.
• Maintain accurate documentation of incidents and solutions.
• Deliver high-quality customer service and technical support.
  
  

Requirements

• Business-level Japanese (JLPT N2 or above).
• Business-level English.
• At least 6 months of IT Helpdesk, Service Desk, or Technical Support experience.
• Experience supporting Windows PCs, hardware, software, and network devices.
• Strong troubleshooting and communication skills.
  
  

Preferred Qualifications

• Interest in building a long-term career in Japan.
• Motivation to improve Japanese language skills.
• Passion for developing advanced technical expertise.
• IT certifications are a plus.
  
  

Working Hours

• 9:00 AM - 6:00 PM (8 hours/day)
• Shift work may be required depending on the project.
• Average overtime: approximately 7 hours per month.
  
  

Benefits

• Visa sponsorship
• Transportation allowance
• Overtime allowance
• Family allowance
• Remote work allowance
• Relocation support
• Comprehensive social insurance
• Retirement savings plan (401K)
• Technical training and certification support
• Internal rewards and recognition programs
• Dormitory available for eligible employees
• Salary review twice a year
• Performance incentive bonus twice a year
  
  

Holidays & Leave

• Two days off per week (typically Saturday and Sunday)
• National holidays
• Year-end/New Year holidays
• Annual paid leave
• Birthday and anniversary leave
• Parental, childcare, nursing, bereavement, and wellness leave