IT Helpdesk L1L2 (financial services) - 75%

Our client is a regulated financial services organisation operating in an international and fast-evolving environment. The company is recognised for its strong focus on technology, innovation and operational excellence, and works at the intersection of financial services and digital assets. With teams located across several global regions, it offers a multicultural environment where employees collaborate closely with international stakeholders while contributing to the development of innovative and highly regulated services.

IT Operations Officer (financial services)

Inhouse - 75%

Luxembourg

Your responsibilities:

IT support (70% of the role)

• Act as the primary point of contact for employees regarding day-to-day IT issues and requests.
• Provide Level 1 and 2 support for hardware, software, network, endpoint and access-related incidents.
• Manage user accounts, permissions and access rights across Microsoft 365 and internal systems.
• Support onboarding and offboarding activities, including equipment preparation and IT asset management.
• Assist with the administration of Microsoft 365, Azure, VPN and virtual desktop environments.
• Coordinate with Group IT teams and external service providers to ensure the smooth delivery of IT services.
• Maintain accurate technical documentation, procedures and operational records.

ICT outsourcing, governance & DORA activities (30% of the role)

• Support ICT outsourcing and third-party management activities in line with regulatory requirements.
• Participate in supplier due diligence, criticality assessments and vendor risk reviews.
• Maintain operational information and documentation required for ICT governance and DORA reporting.
• Support testing exercises, remediation tracking and follow-up of action plans with internal and external stakeholders.
• Contribute to audit preparation by collecting and maintaining evidence and supporting documentation.
• Work closely with Risk, Information Security and external providers on ICT governance-related topics.
• Ensure compliance with internal IT policies, procedures and regulatory requirements.

Your profile:

• You have a minimum of 5 years of professional experience in Level 1/2 support, infrastructure support.
• You have solid hands-on experience with Microsoft 365, Windows administration, user and access management.
• You are comfortable supporting end users while maintaining and administering core IT services.
• You have been exposed to regulated environments, ideally within financial services, fintech, banking, insurance or a similar sector.
• You have a good understanding of ICT outsourcing, vendor management, operational resilience, audit or compliance-related activities.
• Exposure to DORA, ICT risk management, business continuity or disaster recovery processes would be considered a strong advantage.
• You possess strong organisational, documentation and stakeholder management skills.
• You are able to communicate effectively with business users, technical teams and external service providers.
• You are fluent in English (mandatory)

What the company offers:

• Permanent contract at 75% working time
• Meal vouchers of €10.80 each
• Discretionary annual bonus based on both company performance and individual contribution
• One day of remote work per week
• Flexible working hours