IT Helpdesk Specialist

W2 Candidates ONLY Please.....We Cannot Use Corp to Corp C2C

Hybrid position (1 day/week On-Site) ......must be located in the greater St. Louis, MO area

Long Term W2 Contract to Hire (12+ months) with benefits

Rate: $23/hr. W2 with benefits

Technical Helpdesk/Service Desk Specialist - Tier 1

Required:

• 2+ years of technology/desktop support experience
• Experience supporting Windows desktop environment and MACs
• Knowledge of Windows Server environment administration (AD, Exchange)
• Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks
• Ability to work efficiently as part of a team environment
• Ability to work well independently and be proactive with task and time management
• Ability to diagnose software and hardware problems
• Effective oral and written communication skills
• Effectively manage relationships with all levels of internal stakeholders

Experience

• A+, Network & Microsoft Certified Desktop Support Technician preferred
• Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs

Proficient with:

• Basic TCP/IP networking
• VoIP Telephony
• Windows Terminal Server end user support
• Mobile device support - Blackberry & iPhone
• Printer technologies
• Video conference & meeting room technology
• Dell workstation hardware
• Excellent communication & organizational skills
• Strong telephone and customer service skills
• Strong analytical and problem-solving skills.
• Availability to work overtime, as required