IT Infrastructure Analyst

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

Summary / Objective

The IT Infrastructure Compliance Specialist supports the IT Infrastructure Compliance Officer with the administration, monitoring, and continuous improvement of the IT Infrastructure Compliance Management Program. This role coordinates compliance activities, reporting, investigations, corrective actions, audits, validation support, documentation, training, knowledge management, and risk management across North America and global operations.

Essential Functions

Key duties and responsibilities include:

• Support administration of the IT Infrastructure compliance program for applicable regulatory, contractual, customer, privacy, quality, training, document management, risk management, and corporate requirements.
• Coordinate infrastructure qualification and validation activities for systems and services supporting GxP-regulated environments, including GAMP-based validation deliverables and lifecycle documentation.
• Develop, review, revise, route, and maintain controlled IT Infrastructure policies, procedures, standards, work instructions, validation documents, compliance records, and related eQMS training requirements.
• Govern ITSM knowledgebase content to ensure support articles, runbooks, end-user guidance, technical procedures, and FAQs remain accurate, current, searchable, and aligned with approved controlled documents.
• Identify, assess, document, monitor, and report compliance-related risks affecting Infrastructure services, operational processes, validation activities, documentation, training, customer obligations, and regulatory requirements.
• Administer the IT Infrastructure support team IT Risk Register, coordinate mitigation plans and action owners, track remediation progress, and escalate significant or overdue risk treatment activities.
• Promote ITIL-aligned service management practices across Infrastructure Operations to improve service quality, compliance reliability, knowledge availability, operational stability, and risk reduction.
• Develop and manage compliance awareness and training materials related to regulations, risk management, GAMP requirements, validation responsibilities, eQMS document requirements, ITSM knowledgebase use, and ITIL-aligned practices.
• Support internal audits, external audits, customer audits, regulatory inspections, validation assessments, document control reviews, training reviews, and compliance reviews.
• Coordinate investigations, root cause analysis, corrective and preventive action plans, risk action plans, documentation remediation, training remediation, and effectiveness verification activities.
• Serve as a liaison between Infrastructure Operations and Information Security, Privacy, Legal, Quality Assurance, Risk Management, IT Solutions, Service Management, eQMS administrators, Knowledge Management stakeholders, GSC IT Risk, GSC Risk, and Customer Support teams.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

• Perform other duties as assigned in support of IT Infrastructure compliance and related program objectives.
• Support audits, inspections, customer engagements, trainings, and business meetings as required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

Core competencies required for this role include:

• Strong analytical and investigative capabilities with advanced root cause analysis skills.
• Strong understanding of GAMP-based validation methodologies, computerized system validation, and validation lifecycle management.
• Ability to interpret and apply regulatory, privacy, quality, risk, and customer requirements within technical infrastructure environments.
• Strong understanding of ITIL-based service management principles, including Knowledge Management and operational governance.
• Ability to design and monitor governance frameworks for compliance, risk, documentation, and knowledge management.
• Experience developing compliance metrics, dashboards, scorecards, and management review materials.
• Excellent stakeholder management, facilitation, presentation, training delivery, technical writing, and communication skills.
• Exceptional attention to detail and ability to manage multiple compliance, documentation, training, knowledgebase, and risk initiatives.
• High ethical standards and commitment to regulatory excellence, quality, service reliability, risk reduction, and customer trust.

Required Education and Experience

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Cybersecurity, Business Administration, Quality Management, Regulatory Affairs, Risk Management, Technical Writing, Knowledge Management, or related field; equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of experience in IT, IT Infrastructure, Information Security, Quality Assurance, Regulatory Compliance, Audit, risk management, computerized system validation, documentation, knowledge management, or a related discipline.
• Experience supporting GxP-regulated environments such as healthcare, pharmaceutical, laboratory, life sciences, or other highly regulated industries.
• Experience with compliance investigations, CAPA, root cause analysis, risk registers, audit support, control monitoring, documentation practices, training records, knowledgebase content, and management reporting.
• Experience developing governance documentation, training materials, metrics, KPIs, KRIs, and risk reporting.

Preferred Education and Experience (not required but beneficial)

• Experience supporting laboratory, life science, clinical, healthcare, or scientific environments.
• Experience leading or supporting infrastructure qualification, validation, periodic review, or validated-state maintenance activities.
• Experience administering risk registers, compliance action registers, CAPA plans, controlled document workflows, ITSM knowledgebases, or governance action plans.
• Knowledge of cloud compliance and risk management requirements within Microsoft Azure, Microsoft 365, and hybrid infrastructure environments.
• Familiarity with QMS/eQMS, document control, training workflows, compliance evidence management, knowledge management, and corporate risk systems.
• Professional certifications such as ITIL 4 Foundation, ITIL Managing Professional, CISA, CISM, CRISC, CCEP, Certified HIPAA Professional, ISO 27001 Lead Auditor or Lead Implementer, Certified Quality Auditor, Certified Quality Improvement Associate, GAMP 5 training, knowledge management training, technical writing training, risk management training, or equivalent computerized system validation certification.

Additional Eligibility Requirements

Additional eligibility requirements may include role-based training assigned by the organization.

• Fluent English language proficiency, both verbal and written.
• Ability to prepare written material appropriate for scientific, laboratory, healthcare, academic, regulated business, end-user, and IT support audiences.
• Ability to maintain required role-based training and applicable system access requirements.

What do we offer?

• Good working environment.
• Opportunities for further growing and development.
• Lunch and transportation included.
• And more...