Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.
Job Details
IT Intern will be part of the Rio IT team, supporting local business operations and end users. This role will provide hands-on experience in IT Service Management (ITSM), Service Desk operations, and technical support activities.
The intern will assist with ticket queue management, user support, incident resolution, and IT operational processes while gaining exposure to enterprise IT environments and best practices.
Responsibilities
- Provide first-level Service Desk and Help Desk support to end users.
- Monitor, triage, and update IT support tickets in the ITSM platform, ensuring adherence to service levels and escalation procedures.
- Assist users with hardware, software, and Windows-related issues.
- Support user account administration, including onboarding, offboarding, and access requests.
- Configure and provide support for laptops, desktops, smartphones, and peripheral devices.
- Support video conferencing systems and meeting room technology.
- Assist in troubleshooting common network, connectivity, and printing issues.
- Maintain IT asset inventory, stock control, and spare parts management.
- Document incidents, service requests, solutions, and knowledge base articles.
- Collaborate with local and global IT teams to resolve technical issues and improve service delivery.
- Participate in continuous improvement initiatives related to IT services and support processes.
Required Skills
- Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.
- Strong interest in IT Support, Service Desk, Help Desk, and IT Service Management (ITSM).
- Ability to troubleshoot and analyze technical issues.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Good verbal and written communication skills.
- Customer-oriented mindset with a focus on service quality.
- Ability to work both independently and collaboratively within a team environment.
- Commitment to professionalism, confidentiality, and continuous learning.
- Proactive attitude and willingness to learn new technologies and processes.
Desired Skills
- Basic knowledge of Windows operating systems and desktop support.
- Knowledge of Linux is a plus.
- Basic knowledge of computer hardware and troubleshooting techniques.
- Familiarity with Microsoft applications and collaboration tools.
- Ability to read, understand, and communicate in English.
What the Intern Will Learn
- IT Service Management (ITSM) processes and best practices.
- Incident, Service Request, and Asset Management.
- Enterprise Service Desk operations.
- End-user support in a multinational environment.
- IT documentation and knowledge management.
- Collaboration with infrastructure, network, security, and application support teams.
Benefits:
At Viridien, we support both your professional development and personal well-being:
Comprehensive health and dental insurance.
Meal voucher.
Free breakfast and snacks at the office.
Shiatsu therapy available on site.
TotalPass fitness program.
Hybrid work model (up to 2 remote days per week).
Birthday day off.
Christmas gift card.
Educational assistance and language learning programs.
Continuous development through our Learning Hub, offering both technical and behavioral training
Supports the Mobiles.
Maintenance of the hardware and software.
Windows Support / Service Desk
Inventory of the stock and spare parts.
Our Hiring Process
At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.
Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.
We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don’t hesitate to contact your recruiter directly.
We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.