IT & Network Operations Specialist

Description

About the Company

ARC is a rapid-growth enterprise technology company. Since launching in late 2021 to serve frontline workers, ARC has become a category-defining device management solution and trusted partner to some of the world’s largest enterprises, including Walmart, lululemon, Gap, Inc., ShipBob, several global leaders in supply chain and logistics. ARC was born out of ChargeItSpot, the consumer-facing tech company that pioneered phone charging solutions starting in 2012.

Through smart lockers integrated with proprietary software, ARC stores, secures, and charges the company-owned handheld devices (Zebra, Honeywell, and others) that frontline workers rely on every day for package scanning, inventory lookup, task management, mobile point of sale, and more.

Clients turn to ARC because managing and maintaining enterprise mobile devices post-purchase is harder than it looks. Devices go missing (25% annually), stop working, or run out of power, costing payroll time, money, and productivity. ARC virtually eliminates these issues, ensuring that devices are functional, charged, and accounted for, while improving productivity and experience for the teams on the ground.

Market demand has been overwhelming. Device management has been a massive unmet need for decades, and ARC is uniquely positioned to solve it, backed by a decade of technical expertise, 8 patents and counting, and real-world experience at scale.

ARC’s Mission

Minimize Device Waste. Maximize Worker Productivity. Make Life Easier.

ARC’s Vision

Be the unrivaled leader in physical device management. With more than 25,000 ARC units deployed by 2030, ARC will simplify life for more than 1,000,000 workers every day.

Want to learn more? See the work we’re doing with Sam’s Club and Walmart Canada.

About the Team

At ARC, we surround ourselves with independent thinkers who are detail-oriented, and customer-obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.

Our Core Values

• We do what we say we will do.
• Details matter. A lot.
• Bias for action.
• Customer obsession.
• Diversity and authenticity.
• No ego. Only outcome.
• Think big.

Learn more about our core values here!

About the Role

ChargeItSpot is seeking an IT, Network & Security Operations Specialist to keep our corporate IT running, our network reliable, and our security controls working day to day. Reporting to the Chief Information Officer, this role will own employee onboarding and access, manage our Philadelphia headquarters network and office technology, lead triage when client kiosks have connectivity issues, and support our Operations team as kiosk deployments scale. This is a hands-on, hybrid role based in our Philadelphia office.

Requirements

Responsibilities

• Manage day-to-day corporate IT operations, including SaaS access administration and technical issue resolution.
• Build and maintain a standardized employee onboarding and offboarding process covering laptop builds, account provisioning, and day-one in-office IT setup.
• Administer core collaboration and productivity platforms (Google Workspace, Microsoft 365, Slack, Jira, and Confluence) and own corporate account provisioning and revocation within defined SLAs.
• Oversee laptop and peripheral lifecycle management, including procurement, imaging and configuration, inventory tracking, and retirement.
• Set up, maintain, and support conference room audio/video systems.
• Maintain CloudAlly backup services for Google Workspace and other end-user platforms, and manage day-to-day IT vendor relationships.
• Support the operational components of ChargeItSpot's Information Security Program, including audits, internal policy adherence, and controls relevant to IT operations, and escalate security incidents per the Incident Management Plan.
• Own ChargeItSpot's security operations execution, including user access lifecycle management, provisioning controls, phishing program coordination, and security training administration.
• Manage the HQ network, including cabling, switches, wireless access points, Wi-Fi, and network printers.
• Lead triage of client network issues affecting kiosk connectivity, joining client-facing calls and working directly with client networking teams to resolve them.
• Support Operations during client kiosk builds, including PC software and board firmware updates, router firmware and calibration, and PC BIOS configuration.

Preferred Qualifications

• Experience with Peplink or comparable SD-WAN and cellular router platforms.
• Background working directly with Fortune 500 or enterprise client IT teams to resolve technical issues.
• Familiarity with ISO 27001, SOC 2, or PCI DSS frameworks beyond basic operational controls.
• Experience in a SaaS, IoT, or device management company in a fast-paced growth environment.

Tools You'll Use

• IT administration and collaboration: Google Workspace, Microsoft 365, Slack, and the Atlassian suite (Jira, Confluence).
• Networking: switches, wireless access points, Wi-Fi, and Peplink or comparable cellular routers.
• Backup: CloudAlly.

The Candidate

You are technically deep and genuinely hands-on. You can run cable through a ceiling in the morning, configure a switch or diagnose a cellular failover in the afternoon, and still have a new hire's laptop ready before they walk in the door. You treat security as part of the job, not a separate one, so access gets revoked on time, audit evidence is ready when it's needed, and phishing training actually happens. When a kiosk can't connect, you're comfortable leading the call with a Fortune 500 client's networking team and then explaining the fix in plain terms. You document what you learn so the next problem gets solved faster, and you know when to escalate. You bring the same care to our headquarters office as you do to a client outage, because both affect people who are counting on the technology to work.

Location

This is a hybrid role based in Philadelphia, PA, with 2 to 3 days per week in the office and a local hire required. The team works East Coast business hours, roughly 8am to 5pm ET. Occasional travel, estimated at less than 15% annually, is required for periodic visits to client sites and field deployments. Candidates must be authorized to work in the U.S. ARC does not provide sponsorship for this role.

Physical Requirements

This role is hands-on and regularly involves physical work alongside computer-based tasks. It requires the ability to climb ladders and work overhead to run cabling and install or service network and A/V equipment, to work in drop ceilings, server closets, and other tight spaces as needed, and to lift and carry up to 20 pounds, such as laptops, kiosk components, and network hardware.

Benefits

• Health, dental and vision insurance
• Health Care FSA
• 401k plan with matching company contributions
• Paid time off
• Hybrid work environment

Why Join Us

We’re building something ambitious and doing it with collaboration, conviction, and purpose. The team gels in a way that is special. Our alchemy is rooted in realness, curiosity, appreciation for each other’s differences, celebration for each other’s strengths, and a trust that fosters open feedback when we see an opportunity to do something better.

If our mission and values resonate with you, we’d love to hear how you’d like to contribute and be part of the journey.

If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position at https://experiencearc.com/careers/.

ARC by ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

ARC provides reasonable accommodations for qualified individuals with disabilities to perform the essential functions of this role. If you need accommodation during the application or interview process, or to perform the job, please contact us so we can work with you to meet your needs.