IT Operations Engineer (TTD)

Job Description Are you the person everyone calls when production goes down? Do you thrive on solving complex technical challenges, digging through logs, analyzing APIs and keeping enterprise systems running at peak performance? If you enjoy troubleshooting, automation and collaborating with global teams, this opportunity is for you. We're looking for a Senior Operations Engineer to join a high-performing technology team responsible for supporting business-critical enterprise applications used across multiple markets. You'll be at the heart of ensuring stability, performance and continuous improvement while working with cutting-edge technologies in a fast-paced Agile environment. Requirements Behavioral Competencies Analytical troubleshooting Customer support Structured communication Service ownership Cross-functional collaboration IT Service Management Incident, Problem and Change Management Major Incident and Escalation Management ITIL principles Application Support & Troubleshooting Java enterprise application support JVM monitoring and analysis Application log analysis, exception handling and stack trace interpretation Incident investigation and production issue resolution Root Cause Analysis (RCA) APIs & Integration Support REST API troubleshooting JSON payload analysis and validation Web services support and diagnostics Integration monitoring and troubleshooting Message processing, reconciliation and retry management Infrastructure & Platform Support SQL querying and database validation Networking fundamentals (DNS, HTTPS, Firewalls, Load Balancers) Authentication technologies (SSO, LDAP, Active Directory) Monitoring & Observability Grafana dashboard monitoring Loki log querying Service health monitoring SLA tracking and performance analysis Transaction tracing Which qualifications/experience do we need for the role? IT Degree or Diploma / equivalent working experience. 5 to 10+ years application support experience in enterprise environments. Experience supporting Java applications, production systems, integration, SQL databases and monitoring platforms such as Grafana and Loki. Automotive, dealer management or financial services experience is advantageous. ITIL Foundation / other relevant certification advantageous. Benefits Cutting edge global IT system landscape and processes Flexible working of 1960 hours in a 12-month period High Work-Life balance Remote / On-site work location flexibility Highly motivating, energetic, and fast-paced working environment Modern, state-of-the-art offices Dynamic Global Team collaboration Application of the Agile Working Model Methodology