IT Operations Lead

About Us Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact. We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm. What we believe Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy. About the role We're hiring our first dedicated IT Operations Lead to own the systems, devices, and access that everyone at Office Hours relies on. This is a hands-on role covering the full IT surface: end user support, device and fleet management, SaaS and identity administration, office infrastructure, and the technical side of onboarding and off-boarding. You'll also configure access and tooling to align with our security requirements, working closely with Legal and Compliance.. This is a role built for independence. You'll be the first person in this seat, which means you'll set your own priorities, build the processes as you go, and be the person the company relies on to keep everything running. You'll join a company of roughly 60 people across San Francisco, New York, and remote, with a growing tool stack and infrastructure that needs a real owner. What you’ll do End user support. Serve as the first point of contact for IT and systems questions across the company. Triage and resolve hardware, software, and access issues, and build the documentation and guidance that helps people self-serve over time, including on how to get real value out of our AI tools. Device and fleet management. Own hardware procurement, deployment, and lifecycle tracking. Manage MDM enrollment and configuration across a distributed Mac fleet, along with inventory and budget. Identity and access management. Administer our identity provider and SSO, manage role-based access across systems, and run regular access reviews. SaaS and vendor management. Administer our tool stack, evaluate and implement new tools, and manage vendor relationships, contracts, renewals, licenses, and seat allocation. Identify consolidation opportunities and reduce redundant spend. Our AI stack sits inside this scope, so expect to administer it and have a view on what we should be using. Office infrastructure. Maintain network and connectivity, printers and peripherals, and conference room and all-hands AV across our San Francisco and New York offices. Onboarding and offboarding execution. Own the technical side of both: hardware setup, account and license provisioning, and access requests for new hires, then account deactivation, access revocation, asset recovery, license reclamation, and data retention for departures. Security operations. Implement and maintain security configurations across our systems, support remediation work, and partner with our security owners to keep access and tooling aligned with our requirements. Process and documentation. Build the runbooks, workflows, and automation that make this function scalable as the company grows. AI tooling and enablement. Own administration of our AI tool stack, including access, licensing, and usage visibility. Help people across the company actually use these tools well through documentation, training, and hands-on support. Bring a clear point of view to evaluations of new AI tools, and advise leadership on adoption, cost, and appropriate use. What you bring 5 to 8 years in IT operations or systems administration, ideally at a startup with in-person and remote employees Experience as the sole or first IT hire, or equivalent experience operating with a high degree of autonomy Fluent, daily use of AI tools in your own work, real opinions about what works and what doesn't, and a knack for teaching others, not just fixing their problems. Strong hands-on administration of Google Workspace, an identity provider such as Okta, and Mac fleet management through an MDM Demonstrated ownership of a modern SaaS stack, including access management, licensing, and cost control Sound judgment about what you handle independently and what you escalate A patient, service-oriented approach with non-technical colleagues Experience configuring security controls against an established framework Multi-site network and AV setup Bonus Experience Direct experience driving AI adoption across a non-technical population, or advising leadership on AI tooling decisions. Information Security background or experience Familiarity with [Insert systems that are valuable to know] Benefits + Perks Competitive salary and equity Medical, dental, and vision coverage 401(k) Monthly wellness and fitness stipend Paid time off policy, along with company holidays Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City) Parent-friendly policies, remote flexibility, and paid family leave Pay Transparency Notice Full-time offers include base salary, equity, and benefits. Pay range: $110-$140k, based on seniority and relevant experience, plus a discretionary performance bonus. This is a hybrid role, in our San Francisco office 2-3 times per week. Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!