IT Operations Support (EMEA)

Do you enjoy keeping systems running smoothly within a global tech landscape? Are you a proactive problem-solver who thrives in a fast-moving, tech-driven environment? At team5pm (part of SAMY Alliance), we are looking for an IT Operations Support specialist to ensure our technical ecosystem is seamless, secure, and scalable across our regions. The Role: Powering our Europe & Africa Operations As IT Operations Support, you are the technical heartbeat of our offices across Europe and Africa. You aren’t just responding to tickets; you are ensuring that our infrastructure. From high-end post-production setups to making sure cloud-based SaaS tools works reliably for every team member. Reporting into the Global IT structure from day one, you will be the go-to expert for local needs while maintaining the high standards of a global organization. Main Responsibilities Regional IT Operations Device & Asset Management: Own the full lifecycle of Apple and PC hardware—procurement, custom setup, and tracking—ensuring everyone from Amsterdam to Warsaw is ready to work. Systems & Access: Manage user environments and L1-L2 support for our core stack (Google Workspace, Slack, Keeper) in line with global identity policies. Creative Infrastructure: Support our specialized post-production environments, including NAS storage, workstations, and remote editing tools like Parsec. Connectivity & Security: Maintain robust network performance and VPN access, while ensuring all operations stay GDPR compliant and secure. Collaboration & Growth Global Alignment: Implement global IT standards and security protocols across the EMEA region. Documentation: Keep our technical "source of truth" updated, from asset inventories to internal troubleshooting guides. Meet SAMY x team5pm At team5pm we´ve been developing creative content that resonates with target audiences and drives conversions. With deep platform-specific expertise powered by insights into consumer search and viewing behavior, we help brands generate attention, boost preference and achieve results on social media. And SAMY is the global powerhouse leading the evolution of brand communication. We help brands matter in a social-first world through research, creativity, technology, and integrated influencer marketing to deliver impactful, data-driven solutions and drive growth for brands. Together, team5pm and SAMY we partner with leading clients like L'Oréal and Barilla to develop their influencer marketing campaigns. With over 1.000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America and Africa) and operating in 55 markets, SAMY and team5pm serve over 100 leading clients, specializing in award-winning, end-to-end digital campaigns. Who we’re looking for The Technical Pro: You have solid experience in IT support or system administration, ideally within a creative or media agency environment. The Problem Solver: You are structured and hands-on. You don’t just fix the issue; you improve the system so it doesn't happen again. The Communicator: You speak fluent English and enjoy helping people, making complex tech feel simple for your colleagues. The Global Mindset: You are comfortable working within a global framework and can manage regional responsibilities with autonomy. Bonus points for: Experience with NAS/SAN storage or remote post-production workflows. Familiarity with MDM solutions (Jamf, Kandji, or Intune). An interest in AI-driven tools and modern automation. Good to have Interest in AI/ML from a philosophical perspective : AI is a polarizing space which while presenting a great deal of opportunity, also poses risk. Everyone’s input into the ethical use of AI at SAMY is valued. Multi-market/multi-language experience and additional European languages (role-dependent). Curiosity for culture and consumer behaviour: actively tracks trends, creator ecosystems, and category signals. Cultural Fit Beyond experience, we look for people who truly connect with the way we work. We are kind, friendly and direct, communicating clearly, honestly, and respectfully. We work together based on trust. We collaborate without silos or egos, valuing collective success and recognizing that every idea counts. We give feedback that helps others grow, learning from each other and celebrating progress. We are certainly not perfect, but we take pride in our work, paying attention to detail and committing to excellence. And we take ownership of what we build, showing initiative, responsibility, and delivering real results. We thrive with people who are kind, collaborative, driven by excellence while staying down to earth, and committed to making an impact. If this sounds like you, you’ll thrive at SAMY x Team5pm. Diversity and Inclusion At SAMY x team5pm, we believe in real diversity: teams where each person contributes from their uniqueness. We are committed to creating an inclusive, accessible, and barrier-free environment where every voice matters. We welcome applicants of all abilities and backgrounds. If you need any adjustments during the recruitment process or in your daily work, please let us know. We want you to thrive on an equal footing. What we offer Global social and environmental activities that allow you to take part in initiatives that create a positive impact under the OWN THE IMPACT framework, connecting with colleagues from around the world and contributing to projects that make a difference. Global Referral Program that lets you refer clients, projects, or teammates, helping SAMY and team5pm grow stronger while earning rewards for your contributions. Mentally feel well: We invest in mental health! Use OpenUp ( https://openup.com/nl/ ) and participate in valuable courses. OpenUp provides quick and approachable access to mental health courses, health checks, interviews and 1-on-1 consultations with a psychologist via phone, chat and video. It is a preventative measure to address mental health issues early on. Learn and grow: Grow personally and professionally, through workshops and inspiring speakers. Having fun: We relax together. Think: iconic theme parties, after-work drinks with our legendary smoke machine and fun trips away. Lunch, snacks & drinks: A fridge well-filled, healthy snacks, delicious coffee and our unforgettable office bar with the signature team5pm beer! Cool gadgets: We make sure you have all the tools to do your work, including a Macbook. From a to b: We make sure you can come to our office smoothly; with travel expenses to and from the office on us! Flexible Working Hours: Promote a healthy work-life balance. Career Growth Opportunities: Access career paths, in-house online training, and the mobility plan to expand beyond local opportunities. Entrepreneurial Ecosystem: Opportunity to actively participate in the creation and growth of new ventures through SAMY Awards and Jaguar Incubator. Our team5pm core values It is no coincidence that our name starts with 'team'. We wouldn't be anywhere without you, our talented specialist. You are the backbone of everything we do. We want to help you become the best. And you can only be the best if you can be yourself. This means that we work based on these core values: Combining these guiding principles with innovative methods, the coolest clients and some occasional fun is what working at team5pm is all about.