IT Product & Platform Manager

IT Product and Platform Manager

Location - Remote with occasional travel to Head Office (Kingston upon Thames) and The Netherlands

Salary - considering options from £75,000 to £90,000 (please note this is an FTC for an initial 12 months)

JOB PURPOSE:

We are seeking a dynamic highly skilled IT Product and Platform Manager to join our team and drive the transformation of our Order to Deliver Cash processes, consistently and reliably delighting our customers with accurate and on-time deliveries achieving best- in- class service targets, underpinned by efficient and effective autonomous processes, which are integrated with customers and supply chain partners

You will lead the delivery of the global design, build and deployment of a range of order capture and order management processes in our upcoming new ERP implementation, and ensure a seamless transition.

The role requires a strategic thinker, who is passionate about delivering customer satisfaction and embraces this unique opportunity to grow and transform the business through digitisation and AI to smartly achieve best-in-class customer and user experience.

The successful candidate will be one that has hands-on experience in Order to Deliver and significant process and change management expertise with a proven record of leading large scale process transformation.

KEY RESPONSIBILITIES:

Reimagine the Order to Deliver Process:

Lead the implementation of standardized global template for O2D processes aligned with industry best practices.

Collaborate with representatives from the four business units of the business to ensure that relevant business requirements are fully considered when designing the new processes and systems.

Understand the drivers of market nuances and find simple and standardised solutions to meet local needs within a global framework.

Drive ERP Implementation:

Seize the opportunity of new technological capabilities within the ERP system, other tools within the landscape, and integration with customers and partners to maximise the efficiency of the O2D processes

Collaborate with other workstreams to configure the ERP system to achieve E2E optimisation across all business processes.

Aspire to touchless processes, evaluating and implementing automation opportunities.

Serve as the key decision-maker for Bill to Cash process-related configurations within the ERP and supporting systems, collaborating closely with implementation partners and technical teams.

Engage with Stakeholders:

Listen and communicate with business leaders and users to ensure their inclusion and engagement, gathering and incorporating their ideas and inputs, addressing concerns and ultimately securing adoption and advocacy of the ERP solution.

Work in partnership with external consultants and the wider programme teams.

Lead the O2D Community/Team:

Coach a team of specialists leading the implementation for their region.

Provide strategic direction and support to ensure project objectives are achieved on time and in full, whilst maintaining business continuity.

Encourage innovation and continuous improvement.

Manage the Workstream Deliverables:

Ensure milestones for design, testing, and deployment are met.

Work in an agile way, prioritising activities and adapting plans to accommodate interdependencies.

Bring rigour to ensure high-quality outputs at every stage of the project, proactively managing phases such as User Acceptance Testing, Data Validation and Readiness to uncover and resolve issues before go-live.

Highlight risks and issues and develop and propose mitigation options.

WE'RE LOOKING FOR SOMEONE WHO

Has experience in supply chain tech projects and can operate confidently in a high pressure, tight deadline transformation programme.

Brings strong skills in ERP implementations, business process, master data and stakeholder engagement.

Thinks end-to-end and takes ownerships for results

Is comfortable working in a fast-moving, evolving organisation

Values collaboration, clarity and low-ego ways of working