IT Programmer (URGENT HIRING)

Company: Ascension Business Solutions Position: AI Programmer / Developer Department: MIS / Technology / AI Innovation Employment Type: Full-Time Work Setup: Remote / Hybrid / In-House Reports To: General Manager / MIS Manager / AI Project Lead About the Role Ascension Business Solutions is looking for an in-house AI Programmer / Developer who will help design, build, integrate, and maintain AI-powered solutions for our business operations and client services. This role will focus on supporting our company’s AI initiatives, including Voice AI, workflow automation, system integrations, client-facing AI tools, internal productivity systems, and AI-assisted service delivery. The ideal candidate should have strong programming skills, problem-solving ability, and the capability to turn business requirements into working technical solutions. This is a key role in helping the company improve efficiency, service quality, scalability, and cost-effectiveness through AI and automation. Job Description The AI Programmer / Developer will be responsible for developing and supporting AI-based tools, automation systems, and integrations that will help improve our internal operations and client service delivery. The role includes working closely with leadership, operations, MIS, training, sales, and client success teams to understand business needs and convert them into technical solutions. This position will support projects such as: Voice AI for after-hours and virtual receptionist services AI call handling and call routing workflows AI-assisted intake, scheduling, and escalation systems CRM and client system integrations Automated reporting and dashboards Internal workflow automation AI knowledge bases and training support tools API integrations between platforms Scope of Work The AI Programmer / Developer will help with the full development cycle of AI and automation projects, including: 1. Requirement Gathering Work with leadership and department heads to understand business problems and project goals. Translate operational requirements into technical specifications. Identify opportunities where AI, automation, or integrations can improve efficiency 2. AI Project Development Build and customize AI-powered workflows, tools, and applications. Support Voice AI development, including call flows, prompts, integrations, and logic design. Assist in building AI agents for internal and client-facing use cases. 3. System Integration Connect AI platforms with existing business tools such as CRM, scheduling software, communication platforms, ticketing systems, dashboards, and client systems. Build and maintain API integrations. Ensure data flows correctly between systems. 4. Automation Development Create automations that reduce manual work across operations, sales, training, HR, finance, and client support. Develop scripts, workflows, and tools to improve process speed and accuracy. Support reporting automation and data processing. 5. Testing and Quality Assurance Test AI workflows, automations, integrations, and applications before deployment. Identify bugs, errors, and workflow gaps. Conduct user acceptance testing with internal teams. Ensure systems perform reliably before going live. 6. Maintenance and Support Monitor deployed AI tools and integrations. Troubleshoot technical issues. Update workflows, prompts, logic, and integrations as business needs change. Provide technical support to internal users. 7. Documentation Create technical documentation, workflow maps, SOPs, and system guides. Document APIs, automation logic, configuration steps, and troubleshooting procedures. Maintain version control and development records. 8. Compliance and Data Security Ensure AI tools and integrations follow company data privacy and security standards. Support HIPAA-conscious workflows when handling client or patient-related information. Apply secure development practices when working with sensitive data. Key Responsibilities Develop AI-powered tools, workflows, and system integrations. Support the buildout of Voice AI solutions for after-hours, intake, scheduling, and receptionist services. Create and maintain API integrations between AI platforms and business systems. Build automation scripts and internal tools to improve operational efficiency. Work with operations and leadership to translate business requirements into technical solutions. Configure, test, and optimize AI call flows, prompts, routing rules, and escalation logic. Troubleshoot issues related to AI workflows, automation, and integrations. Maintain clean technical documentation and process guides. Support pilot testing, deployment, and continuous improvement of AI projects. Ensure developed solutions are scalable, secure, and aligned with business objectives. Required Qualifications Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field. At least 2–4 years of experience in software development, programming, system integration, or automation. Strong knowledge of at least one or more programming languages such as: Python JavaScript / TypeScript Node.j PHP Java C# Experience working with APIs, webhooks, databases, and third-party system integrations. Basic understanding of AI tools, automation platforms, or chatbot/voicebot systems. Ability to analyze business processes and convert them into technical workflows. Strong problem-solving and debugging skills. Good documentation and communication skills. Ability to work independently and manage multiple projects. Preferred Qualifications Experience with Voice AI, conversational AI, chatbots, or AI agents. Experience with platforms such as: Retell AI OpenAI / ChatGPT API Twilio GoHighLevel Zapier Make Google Workspace APIs CRM platforms Scheduling or healthcare/homecare software Experience building dashboards, reporting tools, or workflow automation systems. Familiarity with cloud platforms such as AWS, Google Cloud, Azure, or similar. Experience with databases such as MySQL, PostgreSQL, MongoDB, or Firebase. Knowledge of HIPAA, data privacy, or secure handling of sensitive information is a plus. Experience working with operations, BPO, healthcare, homecare, or virtual assistant services is a plus. Technical Skills The ideal candidate should have experience or familiarity with: API integration Webhook configuration Backend development Workflow automation AI prompt configuration Database management System testing Debugging and troubleshooting Cloud-based tools Git or version control Basic frontend development Technical documentation Scope of Responsibilities by Project Area 1. Voice AI Development Build and configure AI voice workflows. Design call flow logic for different client scenarios. Support AI handling for intake, scheduling, call routing, FAQs, and escalation. Test AI call behavior and improve accuracy. Coordinate with operations to ensure AI responses align with service standards 2. CRM and System Integration Integrate AI tools with CRM, communication tools, and internal platforms. Ensure proper data capture from AI interactions. Automate lead creation, ticket creation, call summaries, and follow-up tasks. Support integration between AI platforms and GoHighLevel or similar systems. 3. Internal Automation Build automations to reduce repetitive admin work. Create tools for reporting, monitoring, and performance tracking. Support process automation for operations, sales, training, HR, and finance. 4. Data and Reporting Create automated reports and dashboards. Extract and process data from different systems. Help leadership monitor AI performance, call outcomes, service quality, and cost savings. 5. Testing and Deployment Conduct technical testing before launch. Support pilot implementation with selected clients. Monitor performance after deployment. Fix issues and improve system reliability. Key Deliverables The AI Programmer / Developer will be expected to help produce: Working AI voice call flows AI workflow logic and prompt structures API and webhook integrations Internal automation tools Technical documentation Testing reports Deployment plans System troubleshooting guides AI performance dashboards Success Measures Success in this role will be measured by: Timely delivery of AI and automation projects Accuracy and reliability of developed systems Reduction of manual work through automation Successful AI pilot implementation Improved operational efficiency Reduced system errors or workflow gaps Strong documentation and handover quality Positive feedback from internal users and project stakeholders Ideal Candidate Profile We are looking for someone who is not just a programmer, but also a problem solver. The ideal candidate is someone who can understand business operations, identify inefficiencies, and build practical technical solutions. This person should be comfortable working in a fast-moving environment, testing new technologies, and helping the company build scalable AI-powered services.