Job title: Project Coordinator
Type of employment: Full-time
Shift Schedule: Flexible start time (typically 6:00–8:00 AM MT)
We're looking for a Project Coordinator to support our Managed Service Project Managers responsible for large-scale network, security, and cabling deployments. The Project Administrator's day-to-day activities include updating customer and project-specific contact databases, submitting field technician dispatch requests, updating project tracking, reviewing/managing daily dispatch tickets, and working with vendors, partners/FSTs to ensure timelines are managed properly.
The Administrator plays a key role in successful project implementations, tracking of equipment status, tracking of support desk activities, and building customer relationships.
About the Company:
The company designs, deploys, and supports networking solutions, serving as a single-source partner for large-scale IT/network, security, and cabling deployments.
Objective of this role:
- Keep projects moving on time by owning technician communication, dispatch requests, ticket updates, and scheduling follow-through.
- Maintain accurate project/contact data and trackers to ensure visibility and accountability.
- Proactively manage daily ticket/dispatch flow and escalate issues early to avoid delays.
- Strengthen project execution quality by coordinating vendors/partners/FSTs, logistics, and equipment status tracking.
- Contribute to a collaborative team culture by raising questions, sharing feedback, and continuously improving workflows.
Responsibilities:
Technician & vendor coordination
- Communicate with field technicians daily (paperwork, scopes of work, job follow-ups, closeouts).
- Work with vendors/partners/FSTs to keep timelines and deliverables on track.
- Coordinate logistics such as lift rentals, material ordering, and job-site requirements.
Dispatching & ticket management
- Submit dispatch requests and review/manage daily dispatch tickets (create/update tickets, change statuses, enter details, track progress).
- Handle escalations and ensure issues are routed and followed through until resolved.
- Track support desk activity and equipment status related to active deployments.
Scheduling & project tracking
- Schedule field resources efficiently and adjust quickly when priorities shift.
- Maintain accurate project trackers, notes, and customer/project contacts in the database.
Client communication
- Join or lead video meetings when needed; coordinators may fill in for PMs and provide project status updates.
- Build customer relationships through consistent follow-up, clarity, and responsiveness.
Required skills and qualifications:
- 1 year in the telecommunications/IT industry, or 1 year of project administration experience.
- Minimum 1 year of direct customer service.
- Proficiency with Microsoft Office Suite, with an emphasis on Word, Excel, and Outlook.
- Experience with ticketing software programs.
Preferred skills and qualifications
- Confident phone skills and professional written communication
- Strong attention to detail and ability to prioritize in a fast-paced environment
- Field resource scheduling background (e.g., dispatching from plumbing/field services, airport ops, or similar high-volume scheduling environments).