IT Service Delivery Coordinator

Services

IT Service Delivery Coordinator

Do you enjoy coordinating support teams and ensuring service excellence across multiple channels?

Are you driven by SLA compliance, performance metrics, and continuous service improvement?

Do you thrive in roles that require coordination, visibility, and strong client interaction?

If so, this could be the role for you.

We are seeking a Service Delivery Coordinator to supervise and coordinate support operations across Service Desk, Onsite Support, and IMAC teams. This role ensures SLA compliance, service quality, operational alignment, and effective communication between teams and clients within a Managed Operations model.

How a day to day would look like in this role:

• Oversee and coordinate Help Desk, On-site Support, and IMAC operations
• Ensure compliance with SLAs, metrics, and service standards
• Manage and track tickets using ITSM tools
• Generate performance, trend, and quality reports
• Coordinate training, document processes, and ensure policy compliance

Technical or Technologist degree in Systems,or related fields, with previous experience in Service Desk or remote technical support environments.

Required Skills:

• Experience coordinating or supervising IT support operations.
• Strong understanding of ITSM processes and service delivery models.
• Hands-on experience with ticketing and reporting tools.
• Ability to analyze metrics, trends, and operational performance.
• Strong communication and stakeholder management skills.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:

• Comprehensive health and well-being programs

• Continuous learning and career development

• Performance-based incentives

• Flexible and hybrid work models

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with le