it service delivery manager msp

IT Service Delivery Manager (MSP) McHenry, IL $100,000 - $130,000 About A rapidly growing niche IT Managed Services Provider is seeking a Service Delivery Manager to lead its managed services team and scale service delivery operations across a growing client base. The company specializes in workforce optimization technology for the supply chain industry, serving approximately 350 external clients and managing a technical team of 9–10 technicians. This is a high-impact leadership position offering autonomy, strategic influence, and the opportunity to build and scale a department in a fast-paced environment. What You’ll Do Lead and manage a team of 9–10 technicians delivering IT support to external clients Own the vision, roadmap, and execution strategy for scaling the Managed Services department Implement and enforce KPIs, processes, and service standards to drive operational efficiency Collaborate with executive leadership to shape service delivery models, tools, and infrastructure Build strong relationships with high-value clients, ensuring proactive engagement and issue resolution Identify operational bottlenecks and execute solutions that align with long-term growth Serve as a strategic partner to internal stakeholders and external customers What We’re Looking For 5+ years of leadership experience in an MSP or IT services environment Proven ability to build or scale managed services teams and operations Strong understanding of service desk operations, KPI creation, and continuous improvement Comfortable managing both technical teams and high-value client relationships Strategic mindset with a hands-on approach to execution and leadership Industry experience in manufacturing/supply chain is a plus, but not required Familiarity with supply chain IT tools like barcode scanners, Zebra/Honeywell hardware is helpful, but not required Why This Role? Leadership Autonomy: Build and shape your own department High-Growth Company: Positioned in a booming niche market Strategic Impact: Your roadmap will directly influence the company’s scaling strategy Team-Oriented Culture: Collaborative, fast-moving, and supportive environment Compensation & Benefits Salary range: $100,000 – $130,000 Bonus opportunities based on departmental KPIs and performance Comprehensive health and wellness benefits Flexible hybrid/remote work model Ongoing professional development support If you’re an MSP leader ready to take the next step in your career and want the opportunity to build something from the ground up—this is the role for you. Apply now. Location McHenry, IL Salary $100,000 - $130,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: McHenry, IL Job ID: BW1005 Published Date : March 27, 2025 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston