IT Service & Development Manager

IT Service & Development Manager Apply here Nordec is a supplier of steel frame structures and façade solutions for construction projects across the Nordic region, with an established presence in Central and Eastern Europe, including Poland, Lithuania, the Czech Republic and Germany. The company designs, fabricates and installs steel structures for buildings and bridges, covering the project lifecycle from engineering to installation. Projects range from industrial facilities, logistics buildings, data centres, commercial, public, sports and cultural buildings, and bridges. Nordec operates its own production units in Peräseinäjoki and Ylivieska in Finland, Oborniki in Poland and Gargždai in Lithuania. For more information, visit www.nordec.com . Are you passionate about developing business-critical IT solutions and driving digital transformation? We are looking for an experienced IT Service & Development Manager to join our Group IT team. In this role, you will own and lead the support, development and continuous improvement of Nordec’s Microsoft Dynamics ERP environment and related business applications. The location for this role is flexible within Nordec operating countries. Your responsibilities include: Leading and owning the support, maintenance, development and organisation change management of Nordec's Microsoft Dynamics ERP environment and ensuring effective issue resolution together with internal and external stakeholders Driving service quality, process development and continuous improvement initiatives Collaborating with business stakeholders to identify requirements and translate them into effective technical solutions Managing relationships and service quality with external vendors, implementation partners and service providers Identifying opportunities to utilise automation and AI solutions to improve business processes and efficiency Key success factors in this role: Technical & professional background Relevant degree in Information Technology, Computer Science, Business Information Systems or a related field 5+ years of experience in IT service management, ERP management, application management, or related leadership roles. Experience with Microsoft Dynamics ERP solutions Experience working with external vendors and service providers Knowledge of IT service management principles and change management practices Business & personal capabilities Strong understanding of business processes and ability to bridge business requirements and technical solutions Strong analytical, problem-solving and stakeholder management skills, combined with a customer and service-oriented mindset and ability to drive continuous improvement Results-driven, proactive and solution-oriented approach with a focus on delivering business value Fluent English skills What we can offer to you as an employer An opportunity to play a key role in developing Nordec’s ERP landscape and digital capabilities Opportunity to contribute to ERP development and business transformation initiatives across the organisation Exposure to modern technologies, automation and AI-enabled solutions An international, collaborative and supportive working environment Possibility to grow professionally and develop your expertise Competitive remuneration and benefits How to apply If you have any questions, please contact Mikko Bergman by email at [email protected] or by phone at +358 50 389 0290. Mikko is best available for contact on 12 Aug 15:30-17:30, 21 Aug 15:30-17:30 or 25 Aug 10:00-12:00 (all times EET). Please send your CV and application, including your salary expectations as soon as possible and no later than August 26. Please note that the recruitment process will include online and/or face-to-face interviews as well as an aptitude test. For the selected candidate, a health check including drug test will be conducted. If you are passionate about ERP, service excellence, digital transformation, and leveraging AI to create business value, we would love to hear from you! Business unit ICT Locations Multiple locations Remote status Hybrid