IT Service Governance & CMDB Process Specialist

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 8-10 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We’re looking for an IT Service Governance & CMDB Process Specialist to strengthen operational governance, improve data quality, and drive continuous improvement across OT service delivery.

Roles & Responsibilities

• Develop and maintain SOPs, work instructions, Level 5 (L5) procedures, and operational documentation.
• Administer ServiceNow processes and maintain operational workflows and knowledge repositories.
• Create and manage ServiceNow reports, dashboards, and KPIs to monitor operational performance.
• Establish CMDB governance standards and data quality controls.
• Drive CMDB completeness and accuracy improvement initiatives.
• Support governance reviews, audits, and compliance assessments.
• Document and optimize ServiceNow and Planon operational workflows.
• Support ITIL-based processes, including change management, configuration management, service transition, and service acceptance.
• Identify process gaps and lead Continuous Service Improvement (CSI) initiatives.
• Ensure documentation and processes comply with organizational standards and governance requirements.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• ServiceNow process administration.
• ServiceNow reporting and dashboarding.
• CMDB governance and data quality management.
• ITIL v4 Foundation or equivalent ITIL process management knowledge.
• Process design, mapping, and documentation.
• SOP and L5 procedure development.
• Operational governance frameworks and compliance.
• Service transition and service acceptance processes.
• Change management and configuration management.
• Continuous Service Improvement (CSI).
• Planon operational workflows.
• Strong analytical, documentation, and stakeholder management skills.

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.