IT Specialist

IT Specialist If you enjoy helping people, solving diverse IT challenges and taking ownership in a highly independent role, this might be just for you! Caring for our Furry Friends and their friends! Best Friend Group, a part of Nordic Pet Care Group A/S, is Scandinavia's market leader in the pet product industry with over 50 years of experience. Our core competence is to know what people's best friends need in all stages of their lives, and to offer them even better, safer and higher quality products. The wide product selection of Best Friend Group includes pet food and accessories. We export our products globally. All product development and testing takes place at our locations in Kuopio and Denmark, but we also have a subsidiary in Sweden and Hong Kong. Our main brands are e.g. Best Friend®, Hurtta® and Racinel®, and we also represent top international brands such as Flexi and our products are widely distributed globally. We are now looking for an IT Specialist to join our team in Kuopio In this role, you will become the local IT expert supporting our Finnish operations while working closely with colleagues across the Nordic organization. You will join a lean and collaborative IT team , working together with our IT Infrastructure Architect based in Denmark. This is a broad and hands-on role combining end-user support, Microsoft 365 administration, infrastructure maintenance and continuous improvement initiatives. You will play a key role in ensuring that our employees have the tools, systems and support they need to perform at their best. The position offers a great opportunity for an IT professional who enjoys variety, independence and close interaction with end users while also contributing to the development of a modern IT environment. The role is based in Kuopio and follows a hybrid working model, combining office presence and remote work approximately 50/50. As the local IT specialist supporting Finnish operations, regular on-site presence is important, while offering flexibility to work remotely when appropriate. Key responsibilities Provide end-user support and resolve IT-related issues for employees across Finland and other Nordic locations Manage user accounts, permissions and access rights in Microsoft 365 and Active Directory environments Support and maintain endpoint devices, laptops, mobile phones and user workstations Administer and support Microsoft 365 services, including Teams, SharePoint, OneDrive and Power Platform Support Windows Server and network infrastructure environments Participate in onboarding new employees and setting up devices and user environments Create and maintain documentation, instructions and IT processes Participate in IT development projects and modernization initiatives Work closely with external IT partners and internal stakeholders to ensure smooth daily operations Technical Environment In this role, you will work with a continuously developing IT environment that supports employees across multiple countries. Key technologies and platforms include: Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online, Power Platform) Microsoft Intune and endpoint management Active Directory and Azure AD / Entra ID Windows Server environments Network infrastructure including switches, access points and controllers NinjaOne for device management, ticketing and remote support Various business systems, including ERP environments Our long-term direction is to continue modernizing our infrastructure and moving services towards cloud-based solutions whenever possible. You will have the opportunity to contribute to these improvements together with our Nordic IT team. Talent we are looking for We are primarily looking for a service-minded and versatile IT professional who enjoys helping people and taking ownership of issues from start to finish. We do not expect you to be an expert in every area, but experience in several of the following technologies and environments will help you succeed in the role: Previous experience in IT support, service desk, IT specialist or similar roles Experience with Microsoft 365 administration Experience with Active Directory and/or Azure AD Experience with Windows Server environments Understanding of endpoint management solutions such as Microsoft Intune General understanding of network infrastructure and troubleshooting Experience working with ticketing systems Fluent Finnish and English language skills Additionally, the following are considered beneficial: Experience with Microsoft Power Platform Experience with modern workplace technologies Experience participating in IT projects Understanding of ERP environments Experience working in international organizations Experience in exploring how AI and emerging technologies can support productivity, end-user experience and IT operations Most importantly, we are looking for a person who genuinely enjoys helping users, approaches IT support situations with patience and a positive attitude, and takes ownership of solving problems from start to finish. Why Join Us? Join a well-established international company that combines the stability of a market leader with the flexibility and agility of a smaller organization. We offer: A broad and independent IT role with real responsibility A unique opportunity to become the local IT expert and trusted partner for our Finnish organization The opportunity to work across multiple technologies and business functions Close collaboration with colleagues in Finland, Denmark, Sweden and Hong Kong A modernizing IT environment with ongoing development initiatives The possibility to influence processes, ways of working and future improvements A supportive and low-hierarchy culture built on trust and collaboration Flexible hybrid working model and modern tools Comprehensive occupational healthcare, health insurance and other employee benefits Compensation will be discussed openly during the first conversation with Nawia to ensure alignment from the beginning of the recruitment process. Whether you are currently working in an internal IT function or supporting customers in a service desk or managed services environment, this role offers an opportunity to broaden your responsibilities and become an important part of an international business. Recruitment Process This recruitment is carried out in cooperation with Best Friend Group / Nordic Pet Care Group's recruitment partner Nawia Oy. Please submit your application by 2 August 2026 via the recruitment system linked to this advertisement. We will review applications throughout the recruitment process and may proceed with suitable candidates already during the application period. Therefore, we encourage interested candidates to apply as soon as possible. All applicants will be informed about the status of the recruitment process during August at the latest. The recruitment process includes an interview with Nawia followed by meetings with representatives of Nordic Pet Care Group. Best of luck for the recruitment process! Our role is to help you throughout the whole process! ⭐️ Jari Auronen [email protected] +358 (40) 8388 064 Head of Talent Acquisition Nawia Oy Locations Kuopio Remote status Hybrid Apply for this job