Job Summary
We are seeking a highly skilled
IT & Technology Specialist
to take ownership of our IT and technology systems. In this role, you will lead the implementation, optimisation, and support of Odoo ERP and AI-driven tools across the business to enhance efficiency, accuracy, and scalability. You will work closely with department leaders to identify opportunities for automation and deliver practical technology solutions that improve business performance.
Key Responsibilities
Lead the implementation, configuration, and ongoing optimisation of
Odoo ERP
across Sales, Operations, Finance, HR, Inventory, and Procurement modules.
Identify, evaluate, and implement
AI tools and automation solutions
to reduce manual processes in estimating, scheduling, inventory, and customer service.
Provide technical support, troubleshooting, and training to ensure effective system usage across all teams.
Maintain system security, data integrity, backups, and overall platform performance.
Develop user guides, documentation, and standard operating procedures (SOPs) for systems and tools.
Collaborate with department leads to understand operational needs and deliver tailored technology improvements.
Key Performance Indicators (KPIs)
Delivery of Odoo implementation milestones on schedule
90% user adoption and training completion rate
Demonstrated time savings through automation initiatives
System uptime of 99.5%
95% of IT support tickets resolved within 24 hours
Required Skills & Experience
Minimum
4+ years of experience
implementing and managing Odoo or similar ERP systems
Hands-on experience with
AI tools, automation platforms, and business process
optimisation
Strong troubleshooting, problem-solving, and technical support skills
Experience training and supporting non-technical users
Ability to work effectively in a
remote environment
, ideally with Australian-based teams
Personal Attributes
Proactive problem-solver with a passion for improving systems and processes
Strong communicator who can explain technical concepts in simple terms
Self-motivated, highly organised, and detail-oriented
Able to manage multiple priorities independently
Working Conditions
Fully remote role
Reliable high-speed internet and professional home office setup required
Occasional flexibility required for system upgrades, maintenance, or urgent support