Step into tech at the heart of a global luxury fashion house! We’re recruiting
on behalf of an iconic luxury fashion house
for a confident, outgoing IT Support Analyst to deliver premium 2nd line support in a fast-paced, design-led environment. This is a
high-visibility, people-facing role
- ideal for someone energetic, proactive and comfortable being on the floor, not behind a desk.
What You’ll Do
Deliver high-quality 2nd line IT support to internal teams (face to face, phone & email)
Own incidents and requests end-to-end using
ServiceNow
, meeting SLA targets
Communicate clearly and confidently with users at all levels, including senior leadership
Support laptops, mobile devices, meeting rooms and collaboration tools
Install, image and deploy laptops, iPhones, iPads & MacBooks
Troubleshoot hardware, software and basic network issues
Create knowledge articles and actively share best practice
Work closely with business users, third parties and IT colleagues across sites
Tech You’ll Work With
Microsoft Active Directory, O365, Intune & Azure
Teams & meeting room technology
Windows & Apple device builds and support
Remote support tools (Bomgar, RDP)
Printing & scanning (MFP/MFA/Zebra)
Basic networking knowledge
Requirements
Extroverted, approachable and confident
- you enjoy talking to people
Hands-on and proactive
- this is not a passive or work-shy role
Excellent verbal and written communication skills
;
Comfortable in a fast-paced, high-expectation environment
ITIL
v3 Foundation (minimum)
Organised, detail-focused and reliable
Interest or experience in
luxury fashion or premium brands
is a plus
Smart business appearance and pride in presentation
How to Apply
Apply via the form below.
Complete our online assessment (link sent via email).
Engage in phone and video interviews with our friendly talent team.
Interview with our client.
Diversity and Inclusion at mthree
At mthree, we celebrate diversity and foster an environment where everyone can thrive. We value inclusion, equality, and the health and well-being of all employees, ensuring our culture supports courageous teamwork, continuous learning, and making an impact.
The successful candidate must have the right to work in the UK by the start of their employment and for the full duration of the training and placement period, which is 26 months.