IT Support Analyst

IT Support Analyst IT Support Analyst Permanent, Full time: 35 hours per week Salary: £27,500 to £30,000 + benefits Home based in England, Scotland or Wales with occasional national travel for quarterly meetings and ad hoc events You’ll be recognised as the friendly, confident and supportive face of IT within Enginuity Group. Working at the heart of our day-to-day IT support operations, providing hands-on support to our end users and ensuring they have everything they need to succeed, you’ll help keep things running smoothly. Alongside this, you’ll contribute to key projects and take ownership of keeping our core platforms up to date and performing at their best. What you’ll be doing You’ll provide day-to-day support to our end users across common platforms, ensuring issues are resolved quickly and effectively. You’ll create clear, practical self-help tools that empower colleagues to troubleshoot with confidence, while also managing and maintaining our IT asset and contract register to keep records accurate and up to date. Alongside this, you’ll lead the onboarding and offboarding process for colleagues, delivering a smooth and secure experience. You’ll assist the wider team with project tasks, contributing to key initiatives, and carry out regular maintenance of our core platforms to ensure our systems remain secure and stable. What we’re looking for We’re looking for an IT Support Analyst with excellent written and verbal communication skills, who can build and maintain positive, effective relationships at all levels of the business. You’ll be confident organising your workload, and have experience managing tickets efficiently through an ITSM helpdesk platform such as FreshService, ZenDesk, or ServiceNow. A proactive problem-solver, you’ll be comfortable tackling challenges as they arise, sharing new knowledge with the wider team - all while maintaining exceptional attention to detail and accuracy. Technically, you’ll be skilled in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams) and have a strong working knowledge of Windows 11 and Windows Server operating systems, including patching and security. You’ll have experience managing users and groups in Entra ID, deploying applications and settings via Intune across laptops and mobile devices, and using RMM tools to provide remote support. Experience creating and supporting sites, setting permissions, and working with iOS devices - including deployments via Apple Business Manager - is also key. Other skills which would be desirable however not needed to apply for the role Ideally you will have experience working with Azure, including VMs and basic networking concepts, along with an understanding of key Cyber Security Principals and tools to support our Cyber Lead with regular updates and maintenance. Additionally any experience crafting prompts in AI tools such as CoPilot would be advantageous. However, these requirements are not essential to apply. About us Enginuity Group is a dynamic organisation powered by two complementary forces: our industry-leading awarding organisation, EAL, and Enginuity, our innovation-driven charity. EAL develops and maintains a wide range of high-quality qualifications and assessments to meet evolving industry demands and accelerate the transition to net zero. Alongside this, Enginuity focuses on tackling the UK’s engineering and manufacturing skills gap - using data-driven insight to boost productivity. Together, we’re shaping a future where engineering and manufacturing talent can thrive, and UK industry stays at the forefront of innovation. Our Benefits and Culture Remote/home-based working - our standard working hours are 35 per week, 9am until 5pm with a 1-hour lunch. M any of our team work flexibly, and we would be happy to discuss how flexible working could work for you and the business. Annual Leave – You will start with 25 days annual leave, increasing to 27 days after two years’ service. You’ll also enjoy three additional paid days off between Christmas and New Year during our company shutdown. If you’d like a little more time to recharge, you can buy up to five extra days of holiday each year. Wellbeing – Our healthcare cash plan helps you claim back everyday health costs equating up to £995 per year, and we have trained Mental Health First Aiders available for support. You’ll also get an annual voucher for a free flu vaccination, eyecare vouchers and access to free wellbeing resources and a wellbeing app. Employee Assistance Programme –24/7 access to a free confidential helpline and access to up to eight structured counselling sessions. Professional Development – We cover the annual membership fee for a relevant professional body and offer ongoing support from our Learning & Development team. Financial Benefits – Make your salary go further with access to our Benefit Hub discount platform, offering exclusive savings across a wide range of well-known retailers. You’ll also benefit from financial wellbeing resources, webinars to help you stay on top of your finances, life assurance cover of x2 your salary, and pension contributions of 4.5%. Family Friendly – We offer enhanced maternity, paternity, shared parental, adoption and dependant policies. Volunteer – Take paid time off to volunteer, whether supporting your local community or contributing to causes that matter to you. Diversity, Equality, Inclusion & Belonging We promote a supportive, inclusive workplace where everyone is valued and encouraged to be themselves. We actively welcome applicants from all backgrounds and are committed to equality, diversity and inclusion. We’re a member of the Association for Black & Minority Ethnic Engineers, hold Clear Assured Gold accreditation for our inclusive culture, and are a Menopause Friendly Committed Employer. As a Disability Confident Leader, we encourage applications from people with disabilities and are open to discussing reasonable adjustments throughout recruitment and employment. Further information If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at recruitment@enginuity.org As part of our commitment to diversity, equality, and inclusion, you’ll receive our Equal Opportunities Survey. We’d greatly appreciate it if you could take a few minutes to complete it - it helps us monitor and improve our recruitment practices. We’re unable to support UK relocation or to sponsor a visa for this role. Depending on the volume of applications, the closing date for this position may be extended or brought forward. Department I.T Systems and Services Locations UK Remote status Fully Remote About Enginuity